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Reena Mundary
‎02-16-2018

Beginner
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1 Accepted Solution
5 Accepted Solution
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Member since ‎02-18-2014
45
Posts
206
Helpful
9
Solutions

Hi,Please check the

Created by in Contact Center
04-28-2015
04-28-2015
Hi,Please check the workaround mentioned here in below dochttp://www.cisco.com/image/gif/paws/42196/...

Hi,In the script , give a

Created by in Contact Center
04-26-2015
04-26-2015
Hi,In the script , give a menu option to customer to select the CSQ they want to go.Once they select...

What's the name you are using

Created by in Contact Center
04-06-2015
04-06-2015
What's the name you are using for the script?

Hi,what's the UCCX version

Created by in Contact Center
04-06-2015
04-06-2015
Hi,what's the UCCX version you are using.I tried same and I am got getting any error , can you pleas...

Hi Mohamed ,Its good to know

Created by in Contact Center
03-03-2015
03-03-2015
Hi Mohamed ,Its good to know that issue resolved. have a nice day. 

Please let me know when

Created by in Contact Center
03-03-2015
03-03-2015
Please let me know when exactly agent is getting this error

Hi,what's the Version of CUCM

Created by in Contact Center
03-03-2015
03-03-2015
Hi,what's the Version of CUCM?You are using CIPC/Hard Phone.1. Check if Speakerphone had been disabl...

There is not a generic live

Created by in Contact Center
03-03-2015
03-03-2015
There is not a generic live data gadget that comes with Finessethat offers this functionality you ar...

Failure Conf (1) message

Created by in Contact Center
03-03-2015
03-03-2015
Failure Conf (1) message received from JTAPI Gateway does not correspond to an outstanding request. ...

Hi,I have posted a doc which

Created by in Contact Center
03-03-2015
03-03-2015
Hi,I have posted a doc which might help you on configuring web chat. https://supportforums.cisco.com...

In Translation route

Created by in Contact Center
03-03-2015
03-03-2015
In Translation route configuration I see 1. your route is associated with a service which is configu...

Hi,try to restarted the

Created by in Contact Center
03-03-2015
03-03-2015
Hi,try to restarted the desktop enterprise services. In most of the cases it resolve the issue.

When you are doing reactive

Created by in Contact Center
02-15-2015
02-15-2015
When you are doing reactive debug from which step, its directly going to closed label?

Hi,let us know what you want

Created by in Contact Center
02-15-2015
02-15-2015
Hi,let us know what you want to know , so that we can help you on the same.

Hi ckgilliam      , what's

Created by in Contact Center
02-15-2015
02-15-2015
Hi ckgilliam , what's the behavior of the script now?How many times the looping is happening or coun...
Public Statistics
Date Registered ‎02-18-2014 09:53 PM
Date Last Visited ‎02-16-2018 03:43 AM
Total Messages Posted 45
Total Helpful Votes Received 206
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