I have a 2811 with a moh file loaded on to a compac flash module. We recently changed MOH files and the new one seems to be skipping. As far as I can tell we are using the same codecs for audio encoding as the last MOH file we created. Anyone have any ideas what could be creating the issue? ... View more

It looks like there are a lot of posts about this, but I really haven't found a solution for my specific issue. I have a CME system at a remote location. They are using a SIP trunk for incoming calls. I would like to forward inbound calls to an extension that has a recorded message. The problem seems to be that when I apply call-forward all to the appropriate dn, the call-forward all command appears to try to connect the call to an external number not an internal extension. If I do a call-forward all to a 10 digit phone number, everything works perfectly, however if I do a call-forward all to an extension inside the system, I get a fast busy signal. Is there something else I have to do to make the system recognize the extension as an internal number? Any insight is appreciated. Thanks in advance! ... View more

I have a 2811 and a newer model 16 port switch with a 10/100/100 ge uplink port. On previous models the switch (PoE) did not have an uplink port and the command set integrated directly into the router's CLI. WIth this newer version, you actually have to session into the switch to gain access to switch level commands (no big deal, just providing context). I currently use dot1x authentication on these devices. On the previous setup, the router with the added switch commands, would save the dot1x information in the running config in a small table. Occasionally a computer wound fail to send an EAP message or the switch would fail to receive the EAP message to remove the entry from this small table. The table would be in the following format: mac-address-table static 0000.0000.0000 interface FastEthernet1/1 vlan <vlanid> When the EAP logoff message failure occurred, no other device on that port and vlan would be able to work until you manually removed that entry from the table by doing: no mac-address-table static 0000.0000.0000 interface FastEthernet1/1 vlan <vlanid> You run this from config mode. My problem is, under the newer switch module, you are now required to session into it to modify the switch config instead of it being integrated into the router's CLI. That being said, I expected to find the mac-addres-table listing for dot1x port security there, however it does not exist. If I have a device that fails to send the EAP logoff message (for whatever reason) were do I find this table I am used to working with? Does it still exist? If it doesn't is my only recourse to reboot the router? Rebooting the router seems like using dynamite to fish. Any ideas? Thanks in advance. Please let me know if you need any clarification. ... View more

We have had a lot of on/off hook issues with this model of phone. I was wondering if there could be a setting either in CME (through the CLI) or on the phone itself that would cause a 7961 to ignore the status of the on/off hook trigger underneath the handset. Here are two brief scenarios that the users experience with the phones: Inbound call rings to a 7961. User picks up the hand set and hears nothing. User sees the line ring on the hard button to the right of the screen. User hits the button and is able to answer the call. According to the description, the user is then able to talk through the handset. User goes to make an outbound call. User picks up the handset and hears no dial tone. Enters the number they desire to contact, then presses the "dial" option on the bottom of the screen and the call completes the outbound call. Users are used to picking up the handset and simply dialing like an analogue phone from home. Any help offered is greatly appreciated. Thanks! ... View more