Hello, I have been trying to find all the Cisco Jabber from my call Manager Cluster. However, the RisPort70 API reference gives me only registered and Unregistered Phones. The unknown Status phone does not show in the output. If I select unknown stat...
Hi, I would like to reserve an agent all the time from a certain skill group. For example, in my Queue to Skill Group node has two skill groups SG1 and SG2. SG1 has 10 agents who will always take calls but SG2 has 10 agents and maximum 9 can take ca...
Hi,
Could we log in to a remote website where username and password are necessary, using finesse embedded gadgets? In Iframe can we put username and password and trigger a HTML submit action. If not Iframe, is there any other way we can do this?
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Hi All,I am writing to get your valuable thought about multiple agents logout and not-ready in a single click.My goal is to make a new gadgets for supervisors where they can see their respective agent team. Select team from the drop-down list and all...
Hi All,I would like to know about the customization of QueueStatistics.jsp gadgets. By default, it shows only 10 rows and I tried to implement maxRows=40 and gadgetHeight=800 but it didn't work.What is the dynamic way to show Queue Statistics? For ex...
Hi, Thanks for your reply. I had looked at that page but most probably it does not match what I want. My error is in very early stage of the code. I click a button to see my Team List. To show team list I have an on-call event inside return statement...
I've achieved the Build pop-up / embedded gadgets which will come/show once the call has finished.The agent will have few seconds to fill up the form.Agents will save it, or the system will auto save it once the wrap-up time has over. Hope this helps...
Thanks a lot, Denise.After a long time, I logged in today. I saw somewhere else that it's not possible. But you said it could be possible from CTI data, where to start then. Could you please help me.
