Hello all.. i'm having an issue changing roles for a user in QM admin.  This user was an agent and has since moved dept and is now in a group that doesn't require her to log into agent but the manager does have their calls being recorded.  So basical...

Hi guys.. I'd really apprecaite some help with this one.  With the winter storms being abnormally high in the Northeast.  The business would like to be in charge of recording prompts for company closures (for inbounc customer calls - this script can ...