Hello All - We have a CTI Route Point (1111) pointed towards UC and there we created a Call handler. When the caller opts for any option, that will transfer the call to number 2222 which we created as Hunt Pilot number in CUCM. When the agents under...
Hi All, Would like to learn the explanation of Onbehalfof code '4' which is meant as CctiLine in the CDR Document.Kindly confirm whether is it the call which is disconnected via Agent CTI Desktop? Thanks in Advance, Saravana Kumar M:-)
Hello All, Want to know explanation of On behalf of code - 1(CctiLine) in CM CDR Log. I feel the call was disconnected at Agent CTI End for the code. Awaiting your revert.Thanks, Saravana Kumar M.:-)
Hi All, Request you to clarify how customer opting agent transfer flow work in Comprehensive Model. Customer >>> VG(Ingress & VXML) >>> with CUSP & w/o CUSP >>> CVP >>> ICM >>> CVP >>> CUSP >>> CUCM >>> Agent. For e.g., Customer pressing 4 fo...
Dear All, I would need the importance of procmon in UCCE. What are we need to check in it, a snapshot of it, when do we use it?.Tried referring several docs. Didn't get the relevant answer. Thanks in Advance.MSK.
Thanks, Greg. I tried your procedure. But the call didn't go to Voicemail Box which I created. Rather it went to Voicemail General Greetings. I found the solution and fixed it. When someone calls 1111, Call will hit the CUCM.We have a CTI Route Point...
Hey Mohammed, Thanks for the revert. That was a typo error. I actually wanted the explanation of CODE 1(CctiLine). As I expect, this call would have disconnected via CTI(either UCCE or UCCX). However, I'll replicate the same i...
Hey JB, Thanks for the revert. As I expect, this call would have disconnected via CTI(either UCCE or UCCX). However, I'll replicate the same in the LAB and confirm you what happened. :-)MSK.
