Hello All, We have a requirement to capture the call logs that are coming via SIP trunk on CUBE's. We have TACACS server in our environment. May I know which is the best way to implement this to collect the CDR logs and will we have all the SIP relat...

Hello, We are getting the following error message in the Cisco Interaction Manager Chat tool. when the agents are chatting with the customers. "The Following message could not be delivered. Try to send it again." Could someone tell me what might be c...

Hello,My customer is facing a weird problem. Calls come to a support number and lands on Agent A1's ICD Extension. When the agent wants to conference to an internal employee, hits the conference softkey and dial the extension number, hears the busy s...