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- About a_cvetkovs
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Member since
09-23-2010
6
Posts
5
Helpful
0
Solutions
Created by
a_cvetkovs
in Contact Center
in Contact Center
02-23-2012
04:54 AM
02-23-2012
04:54 AM
Hi everyone! I have found that was the problem and a solution for this. Decided to post solution here, just in case someone will experience the same. The problem was that CCX Script editor can't interconnect different SQL version syntax. On the server, running CCX, I have MS SQL Server 2000, but on the server, running data base, MS SQL Server 2008 is installed. That is interesting, adding ODBC object successed through Administration Tools, but running SQL through scripts reverted to SQL error. Solution is to install ODBC driver for SQL 2008, create new ODBC object with this driver and everything works with no problems.
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Created by
a_cvetkovs
in Contact Center
in Contact Center
02-13-2012
11:41 PM
02-13-2012
11:41 PM
Thank you, Raymon! Your advise partially helped. Now I'm using following syntax: INSERT INTO [Samsung-DK](Question1) VALUES ($Var1) That is weard, it works in "Test" tab, but uploading script to CCX server this command does nothing. Do you have any clues?
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Created by
a_cvetkovs
in Contact Center
in Contact Center
02-12-2012
11:52 PM
02-12-2012
11:52 PM
Hello all! I am trying to write some data in external database from CCX script, but "DB Write" step always goes to "SQL Error" although I am using correct SQL syntax. I have checked it through MS SQL Management studio and everything works. Interesting is the fact, that "DB Read" step works fine!!! Another weard thing is that making test from "DB Write" step properties shows "Rows altered 1"... Nearby is commands I am trying to execute with no success: delete from [Samsung-DK] where Question1=150 and insert into Samsung-DK(Question1) values (200) I will very appreciate any help or advice, because I cannot find any clue in Cisco manuals. Thank you in advance.
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Created by
a_cvetkovs
in Contact Center
in Contact Center
09-24-2010
12:09 AM
09-24-2010
12:09 AM
Thank you. But your solution didn't help to solve the problem. Maybe someone has another solutions?
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Created by
a_cvetkovs
in Contact Center
in Contact Center
09-23-2010
12:53 AM
09-23-2010
12:53 AM
Good day everyone! We have about 300 agents, who are using Cisco Agent Desktop and only 2 of them has the following issue. After successful login, CAD window minimizes and it cannot be restored. After ending CAD process and trying several times, CAD starts to run normaly. I have searched all over the internet, but couldn't find any solution for this problem. Maybe someone could help me in solving this? Thank you.
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Labels:
02-23-2012
Hi everyone!I have found that was the problem and a solution for this.
Decided to post solution here...
02-13-2012
Thank you, Raymon!Your advise partially helped. Now I'm using following
syntax:INSERT INTO [Samsung-...
02-12-2012
Hello all!I am trying to write some data in external database from CCX
script, but "DB Write" step a...
Created by
a_cvetkovs
in Unified Communications Infrastructure
10-21-2010
10-21-2010
Good day,recently we have noticed, what our contact center agents have
following issue, while workin...
Created by
a_cvetkovs
in Contact Center
09-24-2010
09-24-2010
Thank you. But your solution didn't help to solve the problem. Maybe
someone has another solutions?
Public Statistics
| Date Registered | 09-23-2010 12:48 AM |
| Date Last Visited | 08-18-2017 03:51 AM |
| Total Messages Posted | 6 |
| Total Helpful Votes Received | 5 |
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