Hi Folks, I am trying to create a script for a third party call back feature. I am looking for the script to put a call back from the third party into a queue until an agent becomes free then the script will send the call to CSQ and the agent who is ...

Hi Everyone,My company is looking to implement a callback feature with our UCCX. I have read a lot of different things on the web and seeing if this is a realistic configuration? If so is it just scripting or is there more involved? I am a novice her...

Hi Everyone,We have a client who wants to speak to a certain engineer right away (skip waiting in the queue), and if he is currently on a call then go into the queue. Is it possible to setup such a scenario by incoming caller id? If we created an XML...

Our current setup has two regions, HK and US. We use a follow the sun model so out of hours calls for HK are routed to the US and vice versa. The issue I am having is when a call comes in after hours to HK it plays the welcome greeting then forwards ...

I have a client who has four number on his phone. Extension 4709 is the clients number. He also has 4715,4725 and 4712 on his phone. Is it possible to make it so only 4709 will ring on his phone? The client is running CME 10.0New here and new CME so ...