I'm trying to convert a script created for UCCX 7.0 to 11.5. The issue is it fails in debug at the create xml step. I've navigated through Document repository to the exact document and it's still failing in reactive debug with error:
The original s...
Will this Standard Upgrade require regeneration of certificates?What is the post upgrade impact to agents/supervisors? Has anyone encountered any pre- or post-installation problems? thank you.j
I keep getting, "Are you there" after entering 1 digit to select a menu item. The dial any extension works, but if I only enter 1 digit, the input isn't accepted.
In UCCX Finesse (11.6.2), how can I handle the calculations to return the minutes waiting in queue and hold that result in call variable and then I can display in Finesse desktop?
I think I found the problem. The Create File step is no longer supported:
https://supportforums.cisco.com/t5/contact-center/uccx-8-dramatic-change-in-the-create-file-document-step-that-is/td-p/1515624
This is the callback script in the script repository. I am trying to report on the CallerID and the NumberEntered. Follow this recommendation, and not getting anything in Call Custom Variable report.
