For stock reports, the Absolute Date Range: Check Only show results that are within a specific time period to enter a start and end time. If you do not check this box, the report shows all values from 12:00 a.m. of the first date in your range throu...

Hello Joey, The defect has been fixed by adding an additional table and therefore it involves schema changes.  Root cause:Agent State Log gadget was querying the required data by joining two tables agentstatedetail and agentconnectiondetail. Both the...

Hey Rasik, We have a known defect on this UCCX build  10.5. Reports for relative time of 'today' don't work after midnight UTC CSCur99638 https://tools.cisco.com/bugsearch/bug/CSCur99638/?reffering_site=dumpcr Symptom:When a report is run after midni...

Hello Tony,Regarding AgentInfo.gadget for Finesse 10.5 will not work due to new bug CSCut70483.https://tools.cisco.com/bugsearch/bug/CSCut70483/?reffering_site=dumpcrHere's the Finesse web service dev guide:https://developer.cisco.com/fileMedia/downl...

The workaround for the bug  CSCup45107 requires updating some lines for this file ( report-layer.js), which will require ROOT account user to edit this file. This workaround should be a quick one.