Hi All,
We had received a request to get the total number of outgoing calls performed by the agents using CUIC reports, is there any available stock report to get this if thus what report is it ?. Any help is very much appreciated.
Thank you
Hi ALL, We are planning to install an anti-virus on the windows server wherein the ECE application was installed and we are looking at what files or folders we need to exclude on anti-virus scanning. I looked some the ECE Installation guide and it wa...
Deployment Type Packaged CCE: 2000 AgentsUnified CCE Version11.6.1.0.0.4045 We encounter the error: "The configuration limit for the maximum number of combined precision queues and skill groups per agent has been exceeded" when adding an attribute to...
Hi Experts, Good Day. Our Cisco Jabber for Windows is automatically signing out after a long period of time. We want to disable the Cisco Jabber automatic signout feature. We already removed the parameter: ForceLogoutTimerDesktop from Cisco Jabber-co...
Call Flow ISDN E1 >VG/CME We have an ISR 4331 with CME capabilities, the IP of the ISR 4331 is 192.168.4.1 which is also the IP of the CME. SIP Phones are successfully registered on CME.Question is how Can I route the DID call to one of the IP Phones...
I saw from Cisco Documentation Stock report: "Agent Team Attendance Historical" had a External Calls Field with a description of "The outgoing calls handled by the particular agent." However, feel free to correct me if I misunderstood the descriptio...
It happen on all agent with 30 Skill Group and 20 Attributes, please see the attached screenshot of the one affected agent attribute and skill group. Moreover, we already try to remove agent from team still same result.
Hello Evan Thank you so much for your reply. However, it looks like my issue is an Orpanhed VM wherein the VM is not apperaing on the inventory list of the ESXi. Kindly see screenshot below. I tried all the link that you have provided but still it i...
