About Valeria Quesada

Valeria Quesada · 03-23-2016

Hi : I am a Cisco Employee. I work for SNTC IB team. SNTC collectors are discovering GBICs. My question is: if a customer has an issue with a GBIC, will TAC replace this part? Can this part be RMAd? Thanks! Valeria SR. Data Analyst

Valeria Quesada · 01-26-2017

Hi Anusha: I am Americas Lead for SNTC IB Reconciliation Team. I am interested in understanding what happened in this scenario. Is it a synch up issue between C3 and SNTC Portal? Or were the Serial Numbers really uncovered? Regards, Valeria Quesada

That is correct Ralph! Please · 10-14-2016

That is correct Ralph! Please let me know if you have any questions, or if any issues arise. Regards, Valeria

Hi Ralph: · 10-07-2016

Hi Ralph: There should be at least 1 device from those "missing" contracts collected in SNTC Portal. This way, the portal can display those contracts for you. It's a way of triggering the synch up between the Serial Number and it's Contract Number. O...

Valeria Quesada · 09-14-2016

Hi Ian! You have three Cisco resources that can help you with this inquiry: 1. SNTC Portal. This portal enables you to view Serial Number and its Product ID (device type). 2. CSCC Tool. https://apps.cisco.com/CustAdv/ServiceSales/smcam/requestStatusD...

Valeria Quesada · 09-09-2016

Hi DeannaDavenport: If the Serials' Site Ids were updated accordingly, then the SNTC Portal should synch up this data and display accordingly. There used to be an "Asynch bug" some time ago where a possible fix was having Customers do a new collecti...

Member Since	‎07-24-2014 12:52 PM
Date Last Visited	‎03-26-2021 12:03 AM
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Can Cisco GBICs be replaced (RMA/TAC)?

Hi Anusha:

That is correct Ralph! Please

Hi Ralph:

Hi Ian!

Hi DeannaDavenport: