About mikestief1980

mikestief1980 · 12-14-2016

Hello,We integrated with Cisco Finesse as a non gadget using XMPP. We have a bank on 10.6 (1) and at this bank the ANI doesn't always come across when the switch board transfers the call. Other banks are working fine with the integration.Is anyone aw...

mikestief1980 · 08-06-2014

Hello,I am trying to get the call recording to work using the UCCX CTI Protocol 10.x. I implemented the request and send it off when I get the MT_CALL_ESTABLISHED_EVENT. Here is the message I send.8/05/2014 04:04:18:8131: [Trace] CiscoUCCXCTI.StartC...

mikestief1980 · 07-30-2014

We have an application that integrates with the UCCX using the UCCX CTI Protocol and I was trying to see if there is a way to initiate the call recording when a call comes in like the CAD does?

mikestief1980 · 12-16-2016

Denise,That helps a lot. I went back to check the code and I think there is an instance at which we don't properly handle a CALL_DATA_UPDATE. I am looking into this item now.Thanks,Mike

mikestief1980 · 08-07-2014

Answer for this issue is at UCCX CTI Protocol error: Invalid recording configuration on address when using START_RECORDING_REQ

mikestief1980 · 07-31-2014

Thanks. I was looking at an older API doc.

Member Since	‎07-30-2014 02:08 PM
Date Last Visited	‎08-18-2017 04:02 AM
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ANI Interrmittent in MediaAddress from Participant list

PrivilegeViolationException: Invalid recording configuration on address.

UCCX CTI Initate Call Recording

Re: ANI Interrmittent in MediaAddress from Participant list

Re: PrivilegeViolationException: Invalid recording configuration on address.

Thanks. I was looking at an