I'm trying to configure ECE to send a caller/chatter to a webpage if no agents are logged in, or perhaps when no agents are in ready. What I'm struggling with is this, from the ICM Media Routing Guide says this "You can also use the Run External Scri...

I am working with a parent/child 8.54 UCCE/IVR setup.  Our customer sends us calls, but in the even they send to many, they simply drop and we have no idea that we are out of ports.   Is there a way to tell when we are out of IVR ports?  And perhaps ...