We have to differ between Inbound and Outbound triggers.Inbound:If a valid message is sent to ServiceGrid and the message is well authenticated the systems tries to find the message trigger that fits to the received message.First of all the only mean...
Without any closer information about your business its difficult to make appropriate suggestions.So I would provide the following hint:Have a look on our demo-platform reachable under the following URL: https://demo.solvedirect.comUser: sdPassword: d...
I am sorryto tell you but I guess you are in the wrong forum. This is a forum for CISCO-ServiceGrid - an ITSM-Solution.Probably the colleagues in the following form can help you:https://supportforums.cisco.com/community/5886/telepresence
It is not possible to set a special, absolute default date - only relative dates e.g. today, yesterday or "last 7 days".The intention is, that you define your e.g. calltracking lists only once and then use them unchanged for a long time. In e.g. a y...
