Today we had some users reporting Finesse pauses or hangs on the "Loading..." screen for up to 22 seconds before continuing to successfully log in. Some have also reported slowness when changing their status setting in Finesse. I first tested on my P...

One of our DIDs has landed on a robo caller call list and it is understandably annoying some of our agents getting all the spam calls. Is it possible to set up a softkey or some sore of speeddial that would forward the incoming call to a given extens...

On a couple different occasions now (months apart) I have had a call to a particular call center not get routed to an agent waiting in a "Ready" state. Instead the call sat in the queue for over a minute until the supervisor forced the agent "Not Rea...