Hi all  i am trying to get the mac address from the calling device ( cisco phones) , i have checked in the jtapi  option in the following but i dont know how to implement in the uccx editor, i created a  new value with the "javax.telephony.Terminal" ...

hello i need your expert solution, i have set up one variable in UCCX  editor which populated with names of the caller dynamically, and i wanted to show this information to agent in finesse. i  setup the set enterprise call info and add that variable...

Hello Guys  i am having trouble with cisco phone 8821, firmware version active load :sip8821.11-0-2SR2-1, bootload sb28821.HE-01-019, keep rebooting while on the desk or roaming. and it is showing network busy when dialing out.  the cucm ver: System ...

Hello  i am having some issue with registering cisco 8821 wifi phone, it is connected with wireless ssid, getting ip address, TFTP address, DNS etc. also the firmware version upadated. but it never registered with call manager auto or manual way it i...

Hello Guys i need some help i am trying to set up  MGCP and H323 in same cube,  i configured 1 T1 with MGCP and this is working ok, but the other T1 as i tired to connect with H323 . but not able to make it working, the layer 1 of this T1 always deac...