Do you use dialer in your call center? What are the core functionalities that you use? What do you like in and what is missing in your dialer? Don't focus only on the default UCCE/UCCX/PCCE dialer but also share your thoughts on other 3rd party solut...

Hello, Where the file described in the workaround can be found (20150318-143929838_ReplicationSolution.sql) ? Does it resolve problem with missing constrain "[dbo].[TB_DIM_PRINTER_PKEY_MAP]" ? Thanks for help in advance. Marek

UCCE has very interesting mechanism of monitoring basic parameters for CTIOS server. If we look at SNMP OID numbers we can see that the parameters from menu bar can be obtained to external monitoring system (cccaCtiOsActiveClients, cccaCtiOsActiveMon...

What are valid values and what they mean for SkillGroupSatete parameter found under SkillGroup Object retrived ex. in eQueryAgentStateConf event ?