Hi BahlulA dialog group in UCCX helps to created a pool of dialog channels in whicheach channel is used to perform dialog interactionswith a caller, during which the caller responds toautomated prompts by pressing buttons on atouch-tone phone. Regard...

Hi ahmadmkefaya, You need to configure call forwarding to another number when no answer is received from a Cisco Unified IP phone.You can set the maximum time out so that after a specific time (in secs) if call is not answered it will be transferred ...

Hi,You can refer to this postYou need to open a feature requesthttps://supportforums.cisco.com/discussion/9964826/visual-call-pickup-notification-durationAnd,According to System Requirements for Call Pickup System Requirements for Call Pickup/Call pi...

Hi jyoti,You can find the answer in this official documentation:http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps556/ps10662/sales_tool_c96-592658.html RegardsAateek SinghNetwork EngineerSpooster IT Services