Oh, good grief. I just noticed there's a report in there under User Reports / Cisco Unified Communications Manager Assistant / Manager Call Usage. It seems to give me exactly what I need. Sorry, again, I'm new. :-)I'm assuming there's a way to gener...
Right, I've played around with that a little, but I feel like I must be missing something. The closest thing to what we need is under User Reports / Bills / Department, and then doing a details report for a single user. The problem is that it only sh...
Jaime, I did this for a few people last month using a CDR dump and then filtering the data in Excel, but it's not a great long term solution. Do you know a way for users to get a report of their calls, say for the past 30 days? Maybe a 3rd-party solu...
Update: the new firmware for the 7841 (sip78xx.10-2-1-12) fixes this problem and adds call duration information to the Details info in call history. We upgraded all our phones, and life is good again.
Our 7841 phones are the same. No call duration. Our users bill their time, and they need to know how long their phone calls lasted... I don't see call duration information anywhere; not on the phone, or in Jabber, or anywhere else. This is a serious ...