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bfriedopfer
‎04-18-2018
bfriedopfer
Enthusiast
Driven and dynamic Senior Contact Center Engineer with over 10 years of progressive infrastructure and contact center application experience. Exceptional UCCE design, implementation, support, and training skills, within medium to enterprise sized companies. Has a propensity for mentoring junior engineers, cultivating and maintaining vendor relationships, contract negotiations, strategic planning, and creative problem solving. Specialties: ● UCCE ● Contact Center ● CUIC ● CUSP ● CUPS ● Level 1, 2, 3 Voice Support ● Cisco Unified Call Manager ● Unity Connections ● ICM Scripting ● ICM ● CVP ● Call Studio CVP Scripting ● Modular Scripting ● SQL ● QoS ● H323/MGCP/SIP ● Cisco Routers, 2800/2900/3800/3900 ● VXML Gateways ● Verint Impact 360/WFO/WFM/QM V11 ● Vendor Relations/Management ● Team Building ● Strategic Planning ● Customer Relationship Building ● Staff Development/Mentoring ● Product Branding ● Partnership Alignment ● Creative Problem Solving ● Cultivating Relationships ● Tactical Marketing ● New Business Development ● Negotiations Expertise: UCCE, CVP, SQL
Driven and dynamic Senior Contact Center Engineer with over 10 years of progressive infrastructure and contact center application experience. Exceptional UCCE design, implementation, support, and training skills, within medium to enterprise sized companies. Has a propensity for mentoring junior engineers, cultivating and maintaining vendor relationships, contract
Stats
Member since ‎03-26-2013
12
Posts
20
Helpful
0
Solutions
Public Statistics
Date Registered ‎03-26-2013 12:18 PM
Date Last Visited ‎04-18-2018 04:08 AM
Total Messages Posted 12
Total Helpful Votes Received 20
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