Hello,
I have a request from client that need bypass the 2 minutes wrap up time if only one agent login for the queue, and this only login agent will take call even this agent in wrap up time.
Any clue will be great appreciate.
Thanks,
Richar...
Activate the Docking station to ring in when phone is Docked
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Select Where You Hear Ringing
When you have an incoming call, you can set up your phone to play the ringtone on your headset or ...
