1. Login to Finesse Administration 2. Team Resources>Desktop Layout 3. Select Team (e.g. Call Centre) 4. Scroll down to end of existing layout 5. Delete Comment beginning: <!--  and the comments lines. 6. scroll down and delete the --> 7. Save   This is how I managed to get the Advanced Capabilities icon to display; and I don't know how to schpell xml either! ... View more

It worked perfectly for me as well....Thanks Matthew !!!! :-) ... View more

Aztec, Have you tried running it with all the components on the secondary server. Not sure if there would be an impact. If you have and it is causing issues, you will need to run a repair on that installation or reinstall from scratch. In order to keep it from impacting production, remove all references to the secondary from the primary server and then complete the tasks. I would still do it after hours though, and if you are 24/7 do it a low traffic point, just to be safe. Jason ... View more

If anyone knows any other way to purge old data after changing the retention please let me know . tks ... View more

When you import devices into the VoIP table CR/AQM uses a filter on the device name. The only acceptable device names are SEP, LCP, CSF, CIPC and IPC That means you can't import TAB (Jabber for iPad), BOT (Jabber for Android) or TCT (Jabber for iPhone). The last information I had was that Calabrio have no plans to fix this. Graham ... View more

Thank you very much for your reply. Will try the process. ... View more

They are different products written by different companies. You can use a Finesse workflow action to write metadata to the QM/AQM server. What metadata are you currently writing and where does it come from? Graham ... View more

On UCCX 11.51 had the same error when network firewall was blocking access to ccxpub after network configuration for client changed  changed. Surprised that I was able to login to editor, but not run active debug. ... View more

Working as designed, or defect? I'd wager it's the latter. ... View more

Thanks Graham. Currently, I'm testing with a softphone trying to get this working and then will bring in the LCP/RCP Port variable. The reason I asked about the Calabrio server is because I am connecting to my CUBE SIP CTI Service, which has cubeservice debug files, rather than ctiservice debugs. I imagine then, that I need to configure my SIP Trunk to Calabrio to point to a standard CTI Service? I do not see any A=recvonly or a=inactive in the cubeservice debugs.   In the sip messages in the Calabrio SIP CTI server, I do see the invite from Call Manager, I see the OK back to CUCM, and then an ACK and an immediate BYE from CUCM to Calabrio. ... View more

Hello,   Did you find a solution for that?   Thank you,   Bruno ... View more

Thank you for posting back your journey and solution! I'm glad it all worked out for you in the end. ... View more

The proxy pro host/Remote control gateway screen recording was used in the 10.5 release, I think that was the last version to use that method. The 11.5 definitely does not use it When you install the "Desktop Recording Service" you now see a single process Graham ... View more