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Graham Old
‎05-12-2022

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Member since ‎01-02-2007
508
Posts
556
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83
Solutions

Re: Uccx script to lock/unlock account in AD

Created by in Contact Center
01-09-2021
01-09-2021
The proof of concept showed it could be done but ultimately security concerns stopped further work. ...

Re: uccx

Created by in Contact Center
01-08-2021
01-08-2021
A long time ago I tried to write a tcl script that limited how long a call could ring for. Agents in...

Re: CUIC : problem with pull report with long date range

Created by in Contact Center
01-08-2021
01-08-2021
CUIC used to have a hard limit of 8000 rows extracted from the database, I think 11.6 still has this...

Re: Uccx script to lock/unlock account in AD

Created by in Contact Center
01-08-2021
01-08-2021
A customer paid for 2 days work as a proof of concept to unlock and reset the password on an AD acco...

Re: CUBE WSAPI Unsuccessful Media Forking

Created by in IP Telephony and Phones
11-03-2020
11-03-2020
Attached is a word doc with my notes for Cisco Call Recording, it may be useful to you.Graham

Re: Contact Center - Express Flex Email and Chat Agents - Does it need Social Miner

Created by in Contact Center
10-25-2020
10-25-2020
Yes, you will need to install a separate Social Miner server if you wish to use email or chat queuei...

Re: How to add 'Time in State' display to Finesse Agent in Desktop Layout?

Created by in Contact Center
10-19-2020
10-19-2020
Those displays in Finesse are built in CUIC live data reports that have different permissions for Ag...

Re: UCCX OUTBOUND DIALER AND CCX DATABSE SUBSYSTEM

Created by in Contact Center
10-18-2020
10-18-2020
It is referring to the CCX internal database not an external databaseYou can view the status in CCX ...

Re: Agent 1 Consult Transfer to Agent 2, "Transfer not being recorded"

Created by in Contact Center
10-15-2020
10-15-2020
Normally the consult part should be recorded.Things to look at.What codec is being used for the cons...

Re: call recording not working intermittendly : imagicle and cucm 11.5.1SU8

Created by in IP Telephony and Phones
09-25-2020
09-25-2020
41 is temporary failure which matches with calls intermittently recording.How many calls are you try...

Re: Is it ok to enable compression on the StorageData Volume for AQM Recordings

Created by in Contact Center
09-24-2020
09-24-2020
If you ask Cisco/Calabrio they will say no. If you are going to record calls onto a compressed drive...

Re: SIP trunk - Audio not connecting on incoming call when greeting is played on UCCX

Created by in IP Telephony and Phones
09-24-2020
09-24-2020
When you transfer a call UCM will send a number of SIP messages to the CUBE to change the audio end ...

Re: Call recording Jabber to AQM over DA vpn

Created by in Contact Center
05-15-2020
05-15-2020
What does the QM show for failing calls.Login to the QM web page and select "Recording Monitoring"If...

Re: Active License usage report for UCCX 11.6

Created by in Contact Center
05-13-2020
05-13-2020
You have two problems then.Why are calls failing when you should have free CTI ports. You are probab...

Re: Dialog Api to make call

Created by in Contact Center
05-13-2020
05-13-2020
I don't believe you can use a variable but you may be better of asking on the developer sectionhttps...
Public Statistics
Date Registered ‎01-02-2007 12:11 PM
Date Last Visited ‎05-12-2022 01:30 PM
Total Messages Posted 508
Total Helpful Votes Received 556
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