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garethpeart
‎06-13-2022

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100 Helpful Vote
15 Accepted Solution
1 Accepted Solution
5 Accepted Solution
30 Helpful Vote
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50 Replies
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Member since ‎09-22-2010
204
Posts
115
Helpful
21
Solutions

Re: Cannot get phone to power 8851 expansion module

Created by in IP Telephony and Phones
10-14-2020
10-14-2020
Verify you have the Expansion Module Information section on the 8851 device set correctly if you hav...

Re: Call back error when main queue is full.

Created by in Contact Center
08-20-2020
08-20-2020
One of the things to remember is that's you'll need a new call control group for the call back appli...

Re: Call back error when main queue is full.

Created by in Contact Center
08-20-2020
08-20-2020
I see where you're going with it and try it out the next time there's some semblance of normalcy.Tha...

Re: Call back error when main queue is full.

Created by in Contact Center
08-19-2020
08-19-2020
So... At the moment, the script offers the call back if the estimated wait time is greater than 10 m...

Re: Call back error when main queue is full.

Created by in Contact Center
08-19-2020
08-19-2020
Yup, you are right - script is pretty much the same as the original (excluding some pieces that you'...

Call back error when main queue is full.

Created by in Contact Center
08-19-2020
08-19-2020
Hi all, I'm having an intermittent issue on my call back script. After looking at the logs, it's due...

Re: remote access to phone directory

Created by in IP Telephony and Phones
06-16-2020
06-16-2020
I don't think so - You'd have to look at the CDR or a third party software (We use Variphy). Gareth

Re: Unable to route the Hunt Pilot calls to cti route point

Created by in Collaboration, Voice and Video Documents
06-02-2020
06-02-2020
I think the easiest way for you to do this without messing with the forwarding routing rules is to j...

Re: Unable to route the Hunt Pilot calls to cti route point

Created by in Collaboration, Voice and Video Documents
06-01-2020
06-01-2020
What are the extensions for the hunt pilot and the voicemail box? It makes it MUCH easier if they ma...

Re: Unable to route the Hunt Pilot calls to cti route point

Created by in Collaboration, Voice and Video Documents
06-01-2020
06-01-2020
I think we may need to get back to the basics of what you want to happen. Call manager ignores the m...

Re: Jabber and Bulk Update

Created by in Collaboration, Voice and Video Blogs
05-29-2020
05-29-2020
Not sure about your particular needs, but all I did on the update user bat was the user id and UC Se...

Re: Unable to route the Hunt Pilot calls to cti route point

Created by in Collaboration, Voice and Video Documents
05-29-2020
05-29-2020
I think the issue is that the original called number (the hunt pilot - assuming no translation) is t...

Re: Unable to route the Hunt Pilot calls to cti route point

Created by in Collaboration, Voice and Video Documents
05-29-2020
05-29-2020
I wonder why you are using a CTI RP to forward the unanswered calls to UC? I normally set the CFNA o...

Re: CUCM 12.5 - HSTS / Use HTTP Strict Transport Security ?

Created by in Unified Communications Infrastructure
05-29-2020
05-29-2020
I'm pretty sure it's bug CSCvc21598

Re: UCCX Dual language question

Created by in Contact Center
04-17-2020
04-17-2020
Thank you again! All solved and now have a much better understanding.
Public Statistics
Date Registered ‎09-22-2010 01:52 PM
Date Last Visited ‎06-13-2022 03:23 AM
Total Messages Posted 204
Total Helpful Votes Received 115
Helpful Votes Given To