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garethpeart
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About garethpeart
06-13-2022
garethpeart
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Member since
09-22-2010
204
Posts
115
Helpful
21
Solutions
Latest Contributions by garethpeart
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Re: Cannot get phone to power 8851 expansion module
Created by
garethpeart
in
IP Telephony and Phones
10-14-2020
10-14-2020
Verify you have the Expansion Module Information section on the 8851 device set correctly if you hav...
Re: Call back error when main queue is full.
Created by
garethpeart
in
Contact Center
08-20-2020
08-20-2020
One of the things to remember is that's you'll need a new call control group for the call back appli...
Re: Call back error when main queue is full.
Created by
garethpeart
in
Contact Center
08-20-2020
08-20-2020
I see where you're going with it and try it out the next time there's some semblance of normalcy.Tha...
Re: Call back error when main queue is full.
Created by
garethpeart
in
Contact Center
08-19-2020
08-19-2020
So... At the moment, the script offers the call back if the estimated wait time is greater than 10 m...
Re: Call back error when main queue is full.
Created by
garethpeart
in
Contact Center
08-19-2020
08-19-2020
Yup, you are right - script is pretty much the same as the original (excluding some pieces that you'...
Call back error when main queue is full.
Created by
garethpeart
in
Contact Center
08-19-2020
08-19-2020
Hi all, I'm having an intermittent issue on my call back script. After looking at the logs, it's due...
Re: remote access to phone directory
Created by
garethpeart
in
IP Telephony and Phones
06-16-2020
06-16-2020
I don't think so - You'd have to look at the CDR or a third party software (We use Variphy). Gareth
Re: Unable to route the Hunt Pilot calls to cti route point
Created by
garethpeart
in
Collaboration, Voice and Video Documents
06-02-2020
06-02-2020
I think the easiest way for you to do this without messing with the forwarding routing rules is to j...
Re: Unable to route the Hunt Pilot calls to cti route point
Created by
garethpeart
in
Collaboration, Voice and Video Documents
06-01-2020
06-01-2020
What are the extensions for the hunt pilot and the voicemail box? It makes it MUCH easier if they ma...
Re: Unable to route the Hunt Pilot calls to cti route point
Created by
garethpeart
in
Collaboration, Voice and Video Documents
06-01-2020
06-01-2020
I think we may need to get back to the basics of what you want to happen. Call manager ignores the m...
Re: Jabber and Bulk Update
Created by
garethpeart
in
Collaboration, Voice and Video Blogs
05-29-2020
05-29-2020
Not sure about your particular needs, but all I did on the update user bat was the user id and UC Se...
Re: Unable to route the Hunt Pilot calls to cti route point
Created by
garethpeart
in
Collaboration, Voice and Video Documents
05-29-2020
05-29-2020
I think the issue is that the original called number (the hunt pilot - assuming no translation) is t...
Re: Unable to route the Hunt Pilot calls to cti route point
Created by
garethpeart
in
Collaboration, Voice and Video Documents
05-29-2020
05-29-2020
I wonder why you are using a CTI RP to forward the unanswered calls to UC? I normally set the CFNA o...
Re: CUCM 12.5 - HSTS / Use HTTP Strict Transport Security ?
Created by
garethpeart
in
Unified Communications Infrastructure
05-29-2020
05-29-2020
I'm pretty sure it's bug CSCvc21598
Re: UCCX Dual language question
Created by
garethpeart
in
Contact Center
04-17-2020
04-17-2020
Thank you again! All solved and now have a much better understanding.
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Public Statistics
Date Registered
09-22-2010
01:52 PM
Date Last Visited
06-13-2022
03:23 AM
Total Messages Posted
204
Total Helpful Votes Received
115
Helpful Votes Given To
User
Helpful Count
Anthony Holloway
10
Sean Lynch
5
Deepak Rawat
5
Rob Huffman
20
Chris Deren
10
See all >
Helpful Votes From
User
Helpful Count
jprovine@uic.ed
u
5
tamko
5
paul.2.smith
5
Rob Huffman
40
philippe.cousin
eau
5
See all >