About kelvin.blair

kelvin.blair · ‎03-02-2018

I've got two separate incidents where upgrading to Unity Connection 12.0.1.21900-10 has broke Single Inbox to Office 365. When a message is left, it is synced to Outlook without issue. However, when the message is marked read, it is never updated on the Unity Connection server. This was working without issue for one instance on 10.5 Unity Connection. Nothing configuration wise has changed, but the upgrade to 12. Is there anyone else out in the community that has upgraded to 12 and is integrated to Office365? TAC is saying the issue is Office 365, which does not make any sense if it was working before the upgrade. So just checking to see if anyone else has it working without issue under version 12.

kelvin.blair · ‎01-26-2016

In your DNA test, you apparently did not use a CSS to route the call.. So the pattern was blocked. Make sure you use a CSS that your phones are using thus to ensure valid routing data is displayed.

kelvin.blair · ‎01-26-2016

Couple of things: What type of gateway MGCP/H323/SIP? Do you have any other route patterns that could be matching outbound? Verify this via DNA (Dialed Number Analyzer). Debug the router to determine what is actually get sent from CUCM. This will tell you if the nine is coming from CUCM or not. If not, then it must be getting reinserted at the gateway. Again, all this depends on the type of gateway protocol you are running. You did not specify this.

kelvin.blair · ‎01-15-2016

In a outage, you must determine what is important to your endusers... If receiving calls are important, then a quick and dirty solution is to setup the Call Forward Unregistered Internal/External to users Cell Phones. When a site goes offline, the phone is considered unregistered from CUCM. Hopefully, CUCM is still reachable by your CUBE so this will enable the ability to receive calls to the locations that are currently experiencing an outage. If you need the ability to dial out from the location, then you must have something local such as a gateway running SRST with some type of PSTN connectivity. Otherwise, you will need a VPN backup. Hope this helps... May not be exactly what your looking for, but it is a direction..

kelvin.blair · ‎01-15-2016

Rodrigo, I'm not sure if you were able to resolve your problem, however I figured I would give you my two cents. Graham has pretty much giving you some good suggestions.. I had a similar issue with Sonicwall, but mine was more of an issue with Expressway behind a Sonicwall. The jabber clients had one-way audio. I must have changed every possible SIP ALG setting in the sonic wall to correct my issue with NAT. I was unable to find the right combination to make it successfully work. Note, I was able to get this same setup to work fine behind an ASA without issue. However, again "SIP INSPECTION" had to be turned on with the ASA for it to work. Now considering my issue was with Expressway, i was able to convince the customer to move the Expressway-E outside of the Sonicwall. This ultimately solved my problem for this particular customer. The suggestion that Graham has mentioned with using a second interface and directly attaching the CUBE is a solution that we know will work without issue. Just be sure to enable/configure the IOS firewall rules on the cube as well as lock it down to avoid any SIP Toll-Fraud attempts. thanks,

kelvin.blair · ‎01-07-2016

Manish is asking some good questions.. We need to know firmware version/CUCM version and if it is occurring on all phones. If not, compare the firmware version from a phone that is working fine to the one that is not.. What is the call flow like etc.. ? thanks,

kelvin.blair · ‎03-05-2015

Aaron, CAD is supported in 10.5. It wasn't until 10.6 (10.5.2) that you could run both. Here is a very good document that talks about the differences.. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/white-paper-c11-730883.html Note *UCCX 10.6 has some enhancements. The document above was 10.5 and Prior. See the attached release notes on 10.6. http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/white-paper-c11-730883.html

kelvin.blair · ‎03-03-2015

As jaime indicated you can simply just setup translations to do a company speed dial. Another method is to use a third-party product such as "www.andtek.com" directory services.. Such as http://www.andtek.com/communications-products-directory.html. KB R

kelvin.blair · ‎01-22-2015

Can you provide a detail call flow of the issue? Does the call originate from the PSTN? How are your regions setup between PSTN gateway, UCCX and the voicemail ports? This information will help others to point you in the right direction.

kelvin.blair · ‎01-22-2015

There are tons of products out there that you can use.. Here are a few: Solarwinds CDR tracker Splunk CDR Infotel 2ring Veramark Syn-apps Thanks!

kelvin.blair · ‎01-22-2015

Can you run the following debugs: debug voip dialpeer inout debug voip ccapi inout Make a test call and post the output. This will help identify the dial peers being use as well as other relative information to troubleshoot the issue. Thanks!

kelvin.blair · ‎09-24-2014

The Cisco 7975 phone is a SCCP phone and colored. The 9971 phone is a sip phone also colored has bluetooth ability, wifi and video with the optional usb camera. The 9971 can support up to three KEM (Key Expansion Modules) where the 7975 is limited to two. You will need to be sure your UC520 is running the later package files to support the 9900 and 8900 series phones. CME 8.5 or higher is required. Cheers!!!!

kelvin.blair · ‎07-15-2014

Take a look at the following write up from Mr. Bell. This should answer your question. http://www.netcraftsmen.net/blogs/entry/cisco-voice-gateway-protocol-choices-h323-vs-sip-vs-mgcp.html Also, take a look at this document. http://www.cisco.com/c/en/us/support/docs/voice/gateway-protocols/70628-h323-mgcp-compare.html I hope this helps.

kelvin.blair · ‎07-15-2014

Can you also add "show ccm-manager" and run "debug voip ccapi inout", "debug voip dialpeer inout" along with the "debug vpm signal". It will give the forum a better view of the entire call.

kelvin.blair · ‎03-19-2014

Ali, CUCM does not have a way to password protect a meetme conference. However, there are a few work arounds that you can do to accomplish this. You can use Unity Connection or UCCX. Unity connection will not prompt for a pin, but it will allow you to accept or deny entry into the conference. UCCX you can script it to allow for a pin. Here is the Unity Connection way. MeetMe number is 1111 and CTI RP is 2222 Create your meetme conf 1111 Creat a CTI RP with extension 2222 and CfwLL to voicemail Create the First Callhandler MeetMe-Transfer and under transfer rules: Select Strandard transfer Select Transfer Calls To: and enter 1111 Make sure to select Transfer with supervision Check: Ask Me If I Want to Take the CallAsk for Caller’s Name Create a Second CallHandler MeetMe-Welcome with 2222 extension and customize the greeting to say : Please press 1 to join the conference and under CallerInput make sure to transfer to the MeetMe-Tranfer. Look at this link for the UCCX Way https://supportforums.cisco.com/discussion/10777796/passwords-meet-me-conference

Date Registered	‎07-30-2004 08:25 AM
Date Last Visited	‎12-05-2019 11:57 AM
Total Messages Posted	572
Total Helpful Votes Received	401

Cisco Unity Connection 12.0.1.21900-10 ...

In your DNA test, you

Couple of things:

In a outage, you must

Rodrigo,

Manish is asking some good

Aaron,CAD is supported in 10

As jaime indicated you can

Can you provide a detail call

There are tons of products

Can you run the following

The Cisco 7975 phone is a

Take a look at the following

Can you also add "show ccm

Ali, CUCM does not have a way