About Ken Gerace

Ken Gerace · 12-07-2011

Hello, I am enquiring on deploying CIPC using SMS. I have found plenty of docs on how to manipulate device names, TFTP servers, Etc... but I can not find a way to automatically select the box under the audio tab marked "optimize for low bandwidth" to...

Ken Gerace · 02-07-2008

I am running UCCX 4.5(1) and Supervisor Desktop 6.1(1). In the supervisor console I am having an issue where agents seem to disappear and reappear. They are in various states: Talking, ready, not ready, etc... The agent just goes away and reappears a...

Ken Gerace · 10-11-2006

Hi, im running CM4.1(3)and version with 7.0(3.0S)for my 7961s. I am running into an issue where the hook switch becomes inoperable and the only way to answer or initiate new calls is to use the soft keys. A hard reset of the phone fixes the issue but...

Ken Gerace · 06-02-2006

While adding a new application I keep getting the following error : Application Notification failed on following servers: I can't figure out what is going on

Ken Gerace · 07-08-2004

Can CCME integrate with a CCM Cluster?

Ken Gerace · 12-19-2007

Unfortunately that's not the case. The instance occurs if the user is on or off of the phone. When a call appears on an idle phone and the user answers it the soft keys do not update and looks as if the phone is still idle despite the active call. If...

Ken Gerace · 12-13-2007

Still happening with CCM 5.1(2) 7961 and phone version SCCP41.8-2-2SR3S. Again, if the user presses the line button of the active call, the softkeys are displayed correctly. This post goes back to '06 and we are now staring down the barrel of '08. Di...

Ken Gerace · 10-12-2006

Hi Tom, Thank you for the information, I found it very helpful. A post from another networking professional seemed to hit the nail on the head. The bugid is CSCsa99616. Again, thank you for the post and the helpful information.Thank youKen

Ken Gerace · 10-12-2006

Rob, Thank you very much. The bugid CSCsc99161 is exactly what is happening. Your post was extremely helpful. Also thank you for the other included information, it was very helpful.Thank youKen

Member Since	‎06-07-2004 07:25 AM
Date Last Visited	‎08-18-2017 04:03 AM
Posts	9

User Statistics

User Activity

CIPC Deployment

UCCX Supervisor Desktop

7961 Hook Switch Issues

IPCC Express 4.0(3) Application Notification Failed

Can CCME integrate with a CCM Cluster?

Re: Hold and Transfer soft keys missing on some calls

Re: Hold and Transfer soft keys missing on some calls

Re: 7961 Hook Switch Issues

Re: 7961 Hook Switch Issues