Kleid Gjataj
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Beginner
Member since ‎07-11-2012
‎03-28-2021

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I have a callback script in place for a customer. I have used the same script at other customer sites before running on the same version.9.0.2At this particular customer I am encountering a bizarre issue. If the agent answers the "Phantom" call too q...
We have  CUCMs 9.1 in 3 locationsCUCM_Loc1CUCM_Loc2CUCM_Loc3 We have a SIP trunk between CUCM and third party IVR. The third party IVR needs to see the SIP invites come from each individual  CUCM to handle the audio locally and not traverse the WAN.T...
I am using a range of triggers for one of my applications 1XXX. I am trying to get some reporting on the individual numbers dialed. I can get the number in the scripts by doing a Get Call Info - Dialed Number instead of Called Number.In 8.5 the Calle...
Can you use any of the sample gadgets provided by Cisco in UCCX 10.0.1? All the docs reference separate webservers to upload the files   https://developer.cisco.com/docs/finesse/#!previous-documentation-pdfs 
I am trying to get agents to go "Ready" automatically after login.I tried to do a workflow macro in "Agent Managment Workflow" - Start-Up but it doesn't seem to work.[DELAY] 17000[APPLICATION:AGENT_DESKTOP=NOT READY - CISCO AGENT DESKTOP][CONTROL] WA...
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Member Since ‎07-11-2012 01:49 PM
Date Last Visited ‎03-28-2021 06:07 PM
Posts 47
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