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Kleid Gjataj
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About Kleid Gjataj
10-12-2018
Kleid Gjataj
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07-11-2012
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How does this apply to
Created by
Kleid Gjataj
in
Contact Center
09-01-2015
09-01-2015
How does this apply to renamed agents. I changed an agents names in CUCM (to her married name) and n...
Thanks for your help Ravi. I
Created by
Kleid Gjataj
in
Contact Center
05-20-2015
05-20-2015
Thanks for your help Ravi. I have attached the logs:The call occurred around 14:20 CSTFirst alert ri...
Call drops if answered too quickly...Less than 2 rings ( 8 sec)
Created by
Kleid Gjataj
in
Contact Center
05-19-2015
05-19-2015
I have a callback script in place for a customer. I have used the same script at other customer site...
RTP is not going thru CUCM.
Created by
Kleid Gjataj
in
IP Telephony and Phones
01-14-2015
01-14-2015
RTP is not going thru CUCM. RTP flows directly from GW to IVR servers. The IVR servers decide on whi...
Seperating SIP traffic based on site.
Created by
Kleid Gjataj
in
IP Telephony and Phones
01-14-2015
01-14-2015
We have CUCMs 9.1 in 3 locationsCUCM_Loc1CUCM_Loc2CUCM_Loc3 We have a SIP trunk between CUCM and thi...
thanks for the reply Neal but
Created by
Kleid Gjataj
in
Contact Center
06-30-2014
06-30-2014
thanks for the reply Neal but in the Application Report there is not way to group by called numberWe...
uccx range of triggers with a single application
Created by
Kleid Gjataj
in
Contact Center
06-28-2014
06-28-2014
I am using a range of triggers for one of my applications 1XXX. I am trying to get some reporting on...
How do you work around for
Created by
Kleid Gjataj
in
Contact Center
06-28-2014
06-28-2014
How do you work around for reporting? In 8.5 the Called Number Summary Activity Report shows the ran...
UCCX 10.0.1 Finesse sample gadget
Created by
Kleid Gjataj
in
Contact Center
05-14-2014
05-14-2014
Can you use any of the sample gadgets provided by Cisco in UCCX 10.0.1?All the docs reference separa...
Anyone has an updated query
Created by
Kleid Gjataj
in
Contact Center
04-25-2014
04-25-2014
Anyone has an updated query for UCCX 9. It seems that the DB structure changed. admin:show uccx dbta...
Still doesn't work when
Created by
Kleid Gjataj
in
Contact Center
03-26-2014
03-26-2014
Still doesn't work when placing call on hold
Re: UCCX 9.0.2 set agent to "Ready" after initial login
Created by
Kleid Gjataj
in
Contact Center
03-05-2014
03-05-2014
I don't have a Login event. I only have Startup,Ready, NotReady and Shutdown.Is this a licensing iss...
UCCX 9.0.2 set agent to "Ready" after initial login
Created by
Kleid Gjataj
in
Contact Center
03-04-2014
03-04-2014
I am trying to get agents to go "Ready" automatically after login.I tried to do a workflow macro in ...
Re: Trigger redirects vs. subroutines
Created by
Kleid Gjataj
in
Contact Center
12-14-2013
12-14-2013
The main reason is to keep the scripts modular . The example I provided is over simplified.I just ne...
Trigger redirects vs. subroutines
Created by
Kleid Gjataj
in
Contact Center
12-14-2013
12-14-2013
Are there any downsides to using Trigger Redirects in scripts vs calling a subroutine?Example:Call c...
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Public Statistics
Date Registered
07-11-2012
01:49 PM
Date Last Visited
10-12-2018
12:22 AM
Total Messages Posted
47
Helpful Votes Given To
User
Helpful Count
anchoudh
5
Ayodeji Okanlawon
5
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