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Piyush Verma
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About Piyush Verma
01-31-2021
Piyush Verma
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Member since
06-13-2012
86
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90
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15
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Re: Calling CVP VXML app from ICM Admin Script
Created by
Piyush Verma
in
Contact Center
02-22-2021
02-22-2021
You can't invoke a VXML application from the admin script, but you can definitely use the "DBLookup"...
Re: Check agent logged in against a dynamic SG
Created by
Piyush Verma
in
Contact Center
01-22-2021
01-22-2021
That's correct. Like Bill said - still not available. Dynamic Queue to Skill without being able to c...
Re: linking a call between VG, ICM and Callmanager(UCM)
Created by
Piyush Verma
in
Contact Center
11-03-2020
11-03-2020
Hi there, attaching a document that shows the correlation of IDs across the various systems. Hope yo...
Re: Preview mode for outbound dialer - who makes the call?
Created by
Piyush Verma
in
Contact Center
10-28-2020
10-28-2020
In Preview - Dialer is sending an SIP invite to the gateway, so Dialer is placing that call.In Direc...
Re: How to find which UCCX is master or slave from CLI.
Created by
Piyush Verma
in
Contact Center
09-16-2020
09-16-2020
I think you missed the port 9443 in the URL you tried above - it should be like this https://10.1.1....
Re: How to find which UCCX is master or slave from CLI.
Created by
Piyush Verma
in
Contact Center
09-15-2020
09-15-2020
You can try checking the Master/Slave status from the Browser using this URLhttps://uccx.cisco.com:9...
Re: CCE 11.5 / ICM Scripting capture micro.app error codes.
Created by
Piyush Verma
in
Contact Center
07-28-2020
07-28-2020
Try looking for that PV value in the RCD (instead of TCD).
Re: Cisco SIP Dialer Call Result "Dialer stopped dialing"
Created by
Piyush Verma
in
Contact Center
03-17-2020
03-17-2020
I think i know whats going on as i can easily reproduce these scenarios (callresult 13 & 16) For Dia...
Re: UCCE 11.6 user.microapp.ToExtVXML array change
Created by
Piyush Verma
in
Contact Center
02-23-2020
02-23-2020
First of all - make sure you have enough ECC space. Once that is validated the only way to change th...
Re: Track call transfers in Cisco Unified ICM/Contact Center Enterprise
Created by
Piyush Verma
in
Contact Center
02-06-2020
02-06-2020
To pull up the list of outbound calls only from the TCD table (not related to transfers) - you can u...
Re: FIPPA Support for SSO CCE
Created by
Piyush Verma
in
Contact Center
02-05-2020
02-05-2020
To my knowledge - that's not happening in 12.5 for sure. so you probably will have to wait a bit lon...
Re: UCCX: Transfer to secondary phone when primary phone is Busy
Created by
Piyush Verma
in
Contact Center
05-06-2019
05-06-2019
on UCCX not sure, but on UCCE - there is a way If the PSTN circuits are SIP, you can modify the ANI ...
Re: UCCE/PCCE Script
Created by
Piyush Verma
in
Contact Center
02-22-2019
02-22-2019
If "Busy" is present in your string (its case sensitive remember that) - the below expression will r...
Re: UCCE/PCCE Script
Created by
Piyush Verma
in
Contact Center
02-22-2019
02-22-2019
Actually try this in your IF node find("Busy",Call.PeripheralVariable1)
Re: UCCE/PCCE Script
Created by
Piyush Verma
in
Contact Center
02-22-2019
02-22-2019
you can use ICM built in function called "find". Lets say you got this string in PV1 - "ICMCanDoIt" ...
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Public Statistics
Date Registered
06-13-2012
12:53 PM
Date Last Visited
01-31-2021
10:40 AM
Total Messages Posted
86
Total Helpful Votes Received
90
Helpful Votes From
User
Helpful Count
heyITguy
5
Omar Deen
10
bill.king1
5
Ash_Ram
5
tzunt
5
See all >