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Piyush Verma
‎01-31-2021
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15 Accepted Solution
100 Helpful Vote
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Member since ‎06-13-2012
86
Posts
90
Helpful
15
Solutions
Certifications
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)

Re: Calling CVP VXML app from ICM Admin Script

Created by in Contact Center
02-22-2021
02-22-2021
You can't invoke a VXML application from the admin script, but you can definitely use the "DBLookup"...

Re: Check agent logged in against a dynamic SG

Created by in Contact Center
01-22-2021
01-22-2021
That's correct. Like Bill said - still not available. Dynamic Queue to Skill without being able to c...

Re: linking a call between VG, ICM and Callmanager(UCM)

Created by in Contact Center
11-03-2020
11-03-2020
Hi there, attaching a document that shows the correlation of IDs across the various systems. Hope yo...

Re: Preview mode for outbound dialer - who makes the call?

Created by in Contact Center
10-28-2020
10-28-2020
In Preview - Dialer is sending an SIP invite to the gateway, so Dialer is placing that call.In Direc...

Re: How to find which UCCX is master or slave from CLI.

Created by in Contact Center
09-16-2020
09-16-2020
I think you missed the port 9443 in the URL you tried above - it should be like this https://10.1.1....

Re: How to find which UCCX is master or slave from CLI.

Created by in Contact Center
09-15-2020
09-15-2020
You can try checking the Master/Slave status from the Browser using this URLhttps://uccx.cisco.com:9...

Re: CCE 11.5 / ICM Scripting capture micro.app error codes.

Created by in Contact Center
07-28-2020
07-28-2020
Try looking for that PV value in the RCD (instead of TCD).

Re: Cisco SIP Dialer Call Result "Dialer stopped dialing"

Created by in Contact Center
03-17-2020
03-17-2020
I think i know whats going on as i can easily reproduce these scenarios (callresult 13 & 16) For Dia...

Re: UCCE 11.6 user.microapp.ToExtVXML array change

Created by in Contact Center
02-23-2020
02-23-2020
First of all - make sure you have enough ECC space. Once that is validated the only way to change th...

Re: Track call transfers in Cisco Unified ICM/Contact Center Enterprise

Created by in Contact Center
02-06-2020
02-06-2020
To pull up the list of outbound calls only from the TCD table (not related to transfers) - you can u...

Re: FIPPA Support for SSO CCE

Created by in Contact Center
02-05-2020
02-05-2020
To my knowledge - that's not happening in 12.5 for sure. so you probably will have to wait a bit lon...

Re: UCCX: Transfer to secondary phone when primary phone is Busy

Created by in Contact Center
05-06-2019
05-06-2019
on UCCX not sure, but on UCCE - there is a way If the PSTN circuits are SIP, you can modify the ANI ...

Re: UCCE/PCCE Script

Created by in Contact Center
02-22-2019
02-22-2019
If "Busy" is present in your string (its case sensitive remember that) - the below expression will r...

Re: UCCE/PCCE Script

Created by in Contact Center
02-22-2019
02-22-2019
Actually try this in your IF node find("Busy",Call.PeripheralVariable1)

Re: UCCE/PCCE Script

Created by in Contact Center
02-22-2019
02-22-2019
you can use ICM built in function called "find". Lets say you got this string in PV1 - "ICMCanDoIt" ...
Public Statistics
Date Registered ‎06-13-2012 12:53 PM
Date Last Visited ‎01-31-2021 10:40 AM
Total Messages Posted 86
Total Helpful Votes Received 90
Helpful Votes From