Hi Team, One of my customer is experiencing a TSP crash intermittently. Customer is using Cisco Attendant Console standard for the calls and it freezes . ACS version :  10.5.2.5(0) TSP product version: 8.5 Below is the tsp log output: 09:00:28.384 HDR|06/15/2017 CiscoTSP001.tsp,Error 09:00:28.366 |   CSelsiusTSPWaveList::Init() *ERROR* Failed to get ISelsiusNTWaveCtl interface. 09:00:28.384 |   SelsiusTSP::InitializeComObjects() *ERROR* Failed m_WaveList->Init(). hr=0x80040154 09:00:28.509 |CiscoTSPSymmetricEncryption::DecryptText:enter 09:00:28.547 |CiscoTSPSymmetricEncryption::DecryptText (Exit) (Success)) 09:00:28.547 |CCMSymmetricEncryption::EncryptText:enter 09:00:28.547 |CCMEncryption::EncryptText (Success) 09:00:28.547 |CCMAsymmetricEncryption::EncryptText Enter 10:07:31.290 |   CSelsiusTSPCall::CallAsyncFailureResponse() asyncResponseID=0x00000012 *ERROR* Reason for failure=0x8CCC0094 () dwRequestID=0x000102BB 16:57:07.569 |   CSelsiusTSPLink::getMessage() *ERROR* Receive() failed with error 0. Please advise what could be the reason for the highlighted error and what all information is needed to further look into the issue. Regards, Jayant ... View more

Hi Team, I am getting " CMX: System Error " while uploading maps in CMX 10.2.1-219. Please advise how to fix that issue. Regards, Jayant ... View more

Hi Team, For our application, we use jabber web sdk for getting the presence/contacts status of a particular user. Recently, for one of the use cases, we need to use UPN instead of SAMaccountName for the users. We are able to login successfully  using the credentials in the jabber client however, when we login via jabber web SDK, it gives us 404 Unauthorized.  Is it because the user UPN gets appended with domain name? Is there a specific way on how Jabber APIs handle UPN authentication? I am unable to find any documentation on it. Please advise. Regards, Jayant ... View more

Hi Team, Is there a way to register Jabber SDK connected via internet on VCS-E/Expressway with MRA option available? I am unable to find a documentation related to registration.Please advise. Regards, Jayant ... View more

Hi Team, We are facing a strange issue while using REST API to start recording. Accidentally we used our recording profile directory number instead of IP phone DN in the "deviceRef" field. Due to this, when we login to mediasense search and play, it gets stuck on Search page. I have attached the screenshot of the page.In the Ora startup logs, i could see following error: "requestParameters": {                         "deviceRef": "9900"                                                 } }} 0000000344: 10.106.6.244: Apr 22 2014 11:40:23.803 +0530: %CCBU_API-7-TRACE:  {Thrd=http-bio-8440-exec-3} Result from the command - {"responseMessage":"Failure: Unable to disconnect the call using this deviceRef. Verify if the call exists and try again.","responseCode":4032} We have tried restarting services and even the server, but the webpage is still stuck even after restarting MS. We have tried using "stoprecording" API but it didnt help. I t looks like MS is stuck in a loop. I have tried looking at cancelJob API but i couldnt get jobID for this particular recording. Has anyone experienced this issue? Please advise what could be my next steps to fix this issue. Regards, J ... View more

Hi, I would like to know if MediaSense can record the conversations initiated by CTI ports? Our application uses CTI ports to dial out and conference the participants and we would like to record the audio sessions. Please advise if this is possible or any document available to achieve this. Regards, J ... View more

Hi Team, DO we have APIs available wherein we can setup the Jabber to send/receive the files within the participants? regards, Jayant ... View more

Hello, I am unable to get a dial pad in the IDC. In the logs, i see the following message: AppDomain="IDC.exe" /><Exception Message="Failed to initialize dialer lines" Severity="5" ExceptionType="System.Exception"><Exception Message="No SIP aliases were registered. Not initializing dialer." TargetSite="Void InitializeLines()" CM has been added to the Administrator > options and a Dummy Sip device has been added in CUCM. The end user is also added in IPICS user management. Please suggest. IPICS version: 4.5.2 CM: 9.0 Regards, Jayant ... View more