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- About Gajanan Pande
08-28-2017
Stats
Member since
08-23-2010
1390
Posts
800
Helpful
187
Solutions
Created by
Gajanan Pande
in Audio and Video Endpoints
in Audio and Video Endpoints
08-23-2017
12:13 AM
08-23-2017
12:13 AM
Thank you Rob
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Created by
Gajanan Pande
in Audio and Video Endpoints
in Audio and Video Endpoints
08-21-2017
10:36 AM
08-21-2017
10:36 AM
Hello experts, I need some help with REM 11.5 Android App. I’ve a partner in Korea posing following query, which I had posted on TechZone too but had no luck with answer there. Cisco had released two REM Applications for smartphones i.e. REM & REM Co-Browse. Customer is facing an issue with Android App, whereas iOS app is working fine. They're using REM app & not the REM Co-Browse. Following are specs.. They're on supported phone model i.e. Samsung Galaxy S7 & also on supported version of Android i.e. Nougat. In the App, they've provided following details but the App wont connect, whereas with same info iOS app connects well. What could be the issue ? Assist Server host : rem.i-challenge.co.kr Assist Server Port : 8443 use Secure connection : Yes Assist agent id : sip:40353000@10.70.62.38 They've tried replacing FQDN with IP address in "Assist Server host" field. Following is the working connection details for iOS app Support Server Address : https://rem.i-challenge.co.kr:8443 Destination : sip:40353000@10.70.62.38 What could be the issue ? GP
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Labels:
02-06-2017
08:06 PM
Hello, Is there a documentation that describes how to create an inbound UCCX workflow that will pop a windows Application and then insert captured digits (entered via the phone key pad) into a field in the windows application. UCCX V11.0 ? I'm aware of Browser Pop Workflow Action but that's not something we want. Customer has a custom written Windows Application that the customer uses for CRM. I don’t have details of the application (as it is a custom written app), but I am happy if we can validate a solution that uses a known Windows app like Notepad.exe for example. I then need to determine how to direct the 5 digit customer code to be entered into the correct field in this windows application. If this is not possible within Finesse, do we just Pop the windows application with the 5 digit code as part of the command string and we make it the application developers problem to correctly handle the 5 digit code. (eg run Notepad.exe 12345). I am open to any suggestions on how we can achieve this. Thanks GP.
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Labels:
Created by
Gajanan Pande
in Contact Center
in Contact Center
10-13-2016
02:41 AM
10-13-2016
02:41 AM
Elie, Not sure if there is any other partner developed gadget for this purpose. GP.
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Created by
Gajanan Pande
in Contact Center
in Contact Center
10-13-2016
02:21 AM
10-13-2016
02:21 AM
Try out the new Cisco Spark Team Announcements Gadget!
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Created by
Gajanan Pande
in Contact Center
in Contact Center
06-19-2016
08:44 PM
06-19-2016
08:44 PM
You can Adjust the height of the gadget by changing the "gadgetHeight" parameter. See Cisco Finesse Administration Guide Release 11.0(1) - Manage Desktop Layout [Cisco Finesse] - Cisco GP.
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05-18-2016
08:53 PM
Hello Experts, Following is the customer's customized dashboard requirement. Wanted to confirm if the same dashboard layout can be achieved/customized in CUIC with the same look and feel? Thanks GP.
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Labels:
Created by
Gajanan Pande
in Other Collaboration Subjects
in Other Collaboration Subjects
04-23-2014
11:50 PM
04-23-2014
11:50 PM
Jonas, If you are planning to use PCD for migration to/from CMBE 6k then I think you should take a look at following limitation. Virtualization Software License Types Cisco Prime Collaboration Deployment is not compatible with all license types of VMware vSphere ESXi, as some of these licenses do not enable required VMware APIs. Please be aware of the below ESXi licensing requirements for Cisco Prime Collaboration Deployment and virtual machines that will be required for Unified CM Release 10.0(1), since it has impact to the migration functionality. Cisco Unified Communications Manager Business Edition 6000 customers will be impacted due to the below license requirement. The following are compatible with Cisco Prime Collaboration Deployment: • Cisco UC Virtualization Foundation (appears as "Foundation Edition" in vSphere Client) • VMware vSphere Standard Edition, Enterprise Edition, or Enterprise Plus Edition • Evaluation mode license Reference : CUCM_10.0_migrate-procedure-using PCD.pdf GP.
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Created by
Gajanan Pande
in Other Collaboration Subjects
in Other Collaboration Subjects
03-25-2014
09:19 AM
03-25-2014
09:19 AM
No worries mate, appreciate your efforts on this community. Cheers !! GP.
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Created by
Gajanan Pande
in Other Collaboration Subjects
in Other Collaboration Subjects
03-24-2014
08:25 PM
03-24-2014
08:25 PM
Thank you Stefan for all your responses. Just a correction, PDI Helpdesk would not be the right team to assist here but yes as you mentioned in your 1st response, Cisco SE would be the most appropriate team. Dear All, To know more about PDI Helpdesk, please take a look here http://www.cisco.com/web/partners/downloads/765/tools/quickreference/pdi_hd_overview.pdf Cheers !! GP.
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Created by
Gajanan Pande
in Other Collaboration Subjects
in Other Collaboration Subjects
03-20-2014
06:52 PM
03-20-2014
06:52 PM
Yes, correct.
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Social Miner: Maximum number of feeds
in Contact Center
02-17-2014
03:13 PM
02-17-2014
03:13 PM
Correct, Its 200 for Large deployment & 100 for Small deployment. Reference : http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/socialminer/socialminer_10/user_guide/CUSM_BK_SF31C8B0_00_socialminer-user-guide/CUSM_BK_SF31C8B0_00_socialminer-user-guide_chapter_0110.html#CUSM_RF_PF599C2A_00 Cheers !! GP.
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06-25-2013
02:34 AM
hi there, Do feel free to avail Partner Helpline support for such queries by raising a presales case from www.cisco.com/go/ph . This is a complimentary ( Free ) service for Cisco Partners. Regards GP.
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06-10-2013
08:37 PM
Sriram, What Srini said is indeed right. Btw, which UCCX version are you checking compatibility with? UCCX 9.0.2 is out & that too is compatible with CUCM 9.1.1a. GP.
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Created by
Gajanan Pande
in Contact Center
in Contact Center
03-13-2013
06:09 AM
03-13-2013
06:09 AM
Artem, I appreciate you posting back the resolution. Thanks GP.
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Created by
Gajanan Pande
in Collaboration, Voice and Video Documents
04-16-2012
04-16-2012
Excellent stuff
04-08-2012
Mohit,You might want to open a discussion here if you wish someone to
assist you troubleshooting you...
Created by
Gajanan Pande
in Collaboration, Voice and Video Documents
04-09-2011
04-09-2011
Requirement :I have installed UCCX 7.0 SR5 at my customer. Our IT
department has scripted the instal...
Created by
Gajanan Pande
in Collaboration, Voice and Video Documents
04-09-2011
04-09-2011
Requirement :The Customer requirement is, once the call hits the Voice
gateway, the service provider...
Created by
Gajanan Pande
in Collaboration, Voice and Video Documents
04-09-2011
04-09-2011
Question : Can we configure EIM to assign a case to that agent whom
previously handled the case ? If...
04-09-2011
Requirement :Our customer has a firewall sitting between one of the CVP
Call Servers and the Ops Con...
04-09-2011
Requirement : This is a question regarding agent subsequent transfers in
a multi-site environment. W...
04-09-2011
Requirement :Agent PC would be locked down, Customer's IT Admin would
not be able to install softwar...
Created by
Gajanan Pande
in Collaboration, Voice and Video Documents
04-09-2011
04-09-2011
Introduction This document provides a sample Tech notes/Configuration
for Codec Preference Control u...
04-09-2011
Is Running Apache Tomcat Server on CVP VXML server using Domain user
account, supported? Requirement...
04-09-2011
At times, customer would like to capture OS logs from the CVP VXML and
CVP OAM ( Operations Console ...
Public Statistics
| Date Registered | 08-23-2010 01:50 AM |
| Date Last Visited | 08-28-2017 03:41 AM |
| Total Messages Posted | 1,390 |
| Total Helpful Votes Received | 800 |
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