Hello experts, I need some help with REM 11.5 Android App. I’ve a partner in Korea posing following query, which I had posted on TechZone too but had no luck with answer there. Cisco had released two REM Applications for smartphones i.e. REM & REM Co-Browse. Customer is facing an issue with Android App, whereas iOS app is working fine. They're using REM app & not the REM Co-Browse. Following are specs.. They're on supported phone model i.e. Samsung Galaxy S7 & also on supported version of Android i.e. Nougat. In the App, they've provided following details but the App wont connect, whereas with same info iOS app connects well. What could be the issue ? Assist Server host : rem.i-challenge.co.kr Assist Server Port : 8443 use Secure connection : Yes Assist agent id : sip:40353000@10.70.62.38 They've tried replacing FQDN with IP address in "Assist Server host" field. Following is the working connection details for iOS app Support Server Address : https://rem.i-challenge.co.kr:8443 Destination : sip:40353000@10.70.62.38 What could be the issue ? GP
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Hello, Is there a documentation that describes how to create an inbound UCCX workflow that will pop a windows Application and then insert captured digits (entered via the phone key pad) into a field in the windows application. UCCX V11.0 ? I'm aware of Browser Pop Workflow Action but that's not something we want. Customer has a custom written Windows Application that the customer uses for CRM. I don’t have details of the application (as it is a custom written app), but I am happy if we can validate a solution that uses a known Windows app like Notepad.exe for example. I then need to determine how to direct the 5 digit customer code to be entered into the correct field in this windows application. If this is not possible within Finesse, do we just Pop the windows application with the 5 digit code as part of the command string and we make it the application developers problem to correctly handle the 5 digit code. (eg run Notepad.exe 12345). I am open to any suggestions on how we can achieve this. Thanks GP.
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You can Adjust the height of the gadget by changing the "gadgetHeight" parameter. See Cisco Finesse Administration Guide Release 11.0(1) - Manage Desktop Layout [Cisco Finesse] - Cisco GP.
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Hello Experts, Following is the customer's customized dashboard requirement. Wanted to confirm if the same dashboard layout can be achieved/customized in CUIC with the same look and feel? Thanks GP.
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Jonas, If you are planning to use PCD for migration to/from CMBE 6k then I think you should take a look at following limitation. Virtualization Software License Types Cisco Prime Collaboration Deployment is not compatible with all license types of VMware vSphere ESXi, as some of these licenses do not enable required VMware APIs. Please be aware of the below ESXi licensing requirements for Cisco Prime Collaboration Deployment and virtual machines that will be required for Unified CM Release 10.0(1), since it has impact to the migration functionality. Cisco Unified Communications Manager Business Edition 6000 customers will be impacted due to the below license requirement. The following are compatible with Cisco Prime Collaboration Deployment: • Cisco UC Virtualization Foundation (appears as "Foundation Edition" in vSphere Client) • VMware vSphere Standard Edition, Enterprise Edition, or Enterprise Plus Edition • Evaluation mode license Reference : CUCM_10.0_migrate-procedure-using PCD.pdf GP.
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Thank you Stefan for all your responses. Just a correction, PDI Helpdesk would not be the right team to assist here but yes as you mentioned in your 1st response, Cisco SE would be the most appropriate team. Dear All, To know more about PDI Helpdesk, please take a look here http://www.cisco.com/web/partners/downloads/765/tools/quickreference/pdi_hd_overview.pdf Cheers !! GP.
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Correct, Its 200 for Large deployment & 100 for Small deployment. Reference : http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/socialminer/socialminer_10/user_guide/CUSM_BK_SF31C8B0_00_socialminer-user-guide/CUSM_BK_SF31C8B0_00_socialminer-user-guide_chapter_0110.html#CUSM_RF_PF599C2A_00 Cheers !! GP.
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hi there, Do feel free to avail Partner Helpline support for such queries by raising a presales case from www.cisco.com/go/ph . This is a complimentary ( Free ) service for Cisco Partners. Regards GP.
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Sriram, What Srini said is indeed right. Btw, which UCCX version are you checking compatibility with? UCCX 9.0.2 is out & that too is compatible with CUCM 9.1.1a. GP.
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