We are trying to set up our database with a seperate testing environment without having to use an entire seperate server.  It looks like there is a Profile ID setting in the configuration, but there is not detail what this is for or if it can be used...

In Cisco Agent desktop - agents are allowed to multi select wrap up codes?  Only one is written to the database.  does anyone know if it is possible to write more than one wrap code at the end of the agents call?        and have it written?         

we have created a script with VM in queue and play back.  Once the agent plays back their VM that has been delivered to them, we want them to be able to "save " or "forward" the vm over to unity.  We have created the routing rule that delivers the ca...

                   we need to make the screen become the default. as it is now, it is the 3rd browser window since the first is the Supervisor Push Window and the 2nd is agent email.  Is there a way to make the screen pop browser become the front win...