karenclark_brown
Level 1
Level 1
Member since ‎07-26-2006
‎08-18-2017

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We are trying to set up our database with a seperate testing environment without having to use an entire seperate server.  It looks like there is a Profile ID setting in the configuration, but there is not detail what this is for or if it can be used...
In Cisco Agent desktop - agents are allowed to multi select wrap up codes?  Only one is written to the database.  does anyone know if it is possible to write more than one wrap code at the end of the agents call?        and have it written?         
we are sending a vm message into queue in order that the vm may be routed to the next available agent.  the problem that we are having is when the second vm is left in the queue, it is overwriting the first vm recorded.  I believe this has to do with...
we have created a script with VM in queue and play back.  Once the agent plays back their VM that has been delivered to them, we want them to be able to "save " or "forward" the vm over to unity.  We have created the routing rule that delivers the ca...
                   we need to make the screen become the default. as it is now, it is the 3rd browser window since the first is the Supervisor Push Window and the 2nd is agent email.  Is there a way to make the screen pop browser become the front win...
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Member Since ‎07-26-2006 05:12 PM
Date Last Visited ‎08-18-2017 04:03 AM
Posts 23