Hello,Is it possible for a number of devices to have separate music on hold to everyone else? These devices are in a separate Device Pool.Call Manager 8
When I log in as a supervisor, I get this view of the desktop agents that I can download:If I log in as an administrator, I get this view of the desktop agents that I can download:Why can't supervisors see the separate desktop and supervisor .msi fil...
Hi allI have an existing script called Finance which sends calls to a Finance CSQ. I need to set up another script (Suppliers) which sends calls to the same CSQ. However, I want all the Finance calls to be answered before the Suppliers calls. Can ...
Hello,What provision is there, if any, for users of Cisco Jabber who have multiple extensions? On a hard phone I can put multiple extensions on, but it doesn't seem to be possible in Jabber for Windows, for example.
Hi,One of the helpdesks wants to view the traffic report but only for her team, rather than all the calls coming in for UCCX. She wants to use this report as it has peak calls which none of the other reports seem to do.She would also like to see the...
So to clarify;I can either edit each line or device, which could be very time consuming.Or I could set up a Common Device Config and apply it to each device.or I could change the Enterprise parameters and then everyone would get it?Is that right?And ...
But how do I make sure that only phones in Swanky Office send out choral music and nothing else?And how do I make sure no-one else in the Plebby offices sends out the choral music?Thanks
Yes, Person A in the Swanky Office presses hold and the caller gets choral music.I need to know how to get the choral music in the right place so anyone who calls the Swanky Office gets the choral music.
Hello,In the Overall Cisco Unified Contact Center Express Stats report it tells me the number of Logged In Resources is 29. If I run 'show uccx cad license usage' on the CLI, it says 33 are in use. ThanksJemima
