About Sergey Lazarev

Sergey Lazarev · 08-21-2018

Hello, I am looking for a way how to mark short calls in UCCX as handled. Let's say if a call was abandoned within 5 seconds after hitting a queue such call should be marked as handled. Some examples: A call was assigned to an agent but dropped after...

Sergey Lazarev · 09-28-2015

Hello everyone,I faced with a strange problem. I'm trying to enable translations logging for NAT NVI, but it doesn't work at all.The scheme is very simple: R1-R2-R3Config R1:interface FastEthernet0/0 ip address 10.0.0.1 255.255.255.252router ospf 1 n...

Sergey Lazarev · 08-22-2018

Hello Sean, Yes, I understand this a drop-down menu. I was referring to the scripting guide. In this book Set Contact Info Step looks differently. I've attached both images for comparison. Actually, this request comes from our business unit - the...

Sergey Lazarev · 08-22-2018

Hello Aseem, Thank you for your reply. There are no such attributes - please review the attached image. UCCX is 11.6 Please correct me if I am wrong - if I use this step at the beginning of the script to mark the contact as handled, all abandon...

Sergey Lazarev · 09-29-2015

The thing is, NAT works between interfaces, so did you try to send ping from any host connected to network 192.168.1.0? (not from switch)

Sergey Lazarev · 09-29-2015

The only switch which support NAT is 6500. If you use 3750 or something like that, then you may be better off looking to a low end router to do the NAT.

Sergey Lazarev · 09-29-2015

This command will not affect your traffic and you don't need a maintenance windows.However you shouldn't issue this command as it might cause problems in the future, especially if you intend to use HSRP, VRRP or something like that.

Member Since	‎10-23-2011 08:05 AM
Date Last Visited	‎02-08-2020 07:48 AM
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How to mark short calls in UCCX as handled

ip nat log translations with NVI enabled

Re: How to mark short calls in UCCX as handled

Re: How to mark short calls in UCCX as handled

The thing is, NAT works

The only switch which support

This command will not affect