Hi all,I am trying to divert a new hunt group to a voicemail box and am struggling.My new hunt group contains 3 extensions and I would like the caller to be diverted to the final mailbox in the group if the call is not answered.The hunt pilot has the...
Hi all,I'm currently having a problem with personal greetings in Cisco Unity v8.6. I am based in the UK and am able to record personal greetings with no problems, and they play as I would expect them to. My customer is using the same CCM and same Uni...
Hello - this is now resolved.I resolved by using the Unity hunt pilot number to divert the calls to. I then created a new voicemail box of the hunt pilot number within Unity using only the last 4 digits of the extension. (Previoulsy I had used the f...
Hi Barry,I have tried that and still no luck although I do understand what your suggesting.What happens now is that when the caller gets diverted to vmail they hear the standard Unity greeting and not the mailbox greeting of the extensions. I'm star...
Hi Barry,Thanks for the reply.Sorry, it is Unity that I'm using. I should of mentioned that!Ok, so if for example my hunt pilot is 1000 and the last number in my HG is 1003, I should put 1000 as an alternate extension in 1003 vmail box settings in U...
Hi Nishant,Thanks very much for the advice. Appreciated.This actually turned out to be something really simple. The users voicemail box was set to "inherit language from caller" from within the message settings of the mailbox.I have now selected this...
Hi Jonathan,Thanks for the quick reply.I have checked the mailbox language for the customer, and it is set to German.With regards to our "forward routing rules", they are all set to "inherit language from caller". Perhaps this is the bit that isn't ...
