Hello, I'm "playing" with a new multichannel (voice, email, chat) UCCX ver 11.6.   In previous releases (ver. <10.6) there was a dropdown menu with options and one of the option was Cisco Desktop Administration. In the newest UCCX (ver. 11.6) I canno...

Hello,a month ago, I’ve upgraded UCCE at a customer. I did a technology refresh upgrade from version 8.5 to version 10.5. After the upgrade, the customer decided to test newer UCCE before going to production and keep using UCCE 8.5 for a while, just ...

Hello,in Cisco Unified Email Interaction Manager (CUEIM) in agent console in Main Inbox tab, when agent gets new activity (email) agent can reply, reply-all, forward and redirect email. I know how to disable the whole roll-down menu (the reply, reply...