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karthikbahiradhan
Level 1
Level 1
Member since ‎08-31-2009
‎06-30-2021
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  • 4 Posts
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Call begin/connection cleared event are not triggered in CTI Server UCCE 11.6 when caller is in queue

03-04-2019
Hi, In UCCE 9.x CTI Server, we used CTI protocol version 9 for receive the call begin/call connection clear event when the caller is queued/disconnected in the queue.   In UCCE 11.6 CTI Server, This functionality is not working. we changed the CTI Pr...

SocialMiner encountered an internal error deploying reply template

12-22-2016
CASE #: 681413648 Issue:We configured a reply template using HTTPS. Upon clicking "reply"button, CSM shows error: "The custom reply template is not available".By monitoring of the underlying web traffic, we find CSM responded with an "javax.net.ssl.S...

Error on Off-Hook when we using Make a Consult Call Request method in UCCX 10.6 finesse

10-26-2015
Hi,We are facing issue like "Off-Hook". When the user is clicking "Making Consult Call" button in custom gadget, we are calling "Make a Consult Call Request" method in finesse API UCCX 10.6. After request made to finesse, we are getting "Off-Hook" er...
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Member Since ‎08-31-2009 07:25 AM
Date Last Visited ‎06-30-2021 12:30 AM
Posts 4