Have a correctional facility customer who wants phones in certain parts of the jail that when they are left off-hook for 15 seconds to auto-dial their jail control center to a dedicated DN for off-hook auto-dials (i.e., officer takes phone off hook w...

Customer with CUCM 10.5.2 trying to integrate with a NICE recording solution.  Everything configured per NICE documentation and rechecked that several times with the NICE vendor.  However, if calling to/from the PSTN or legacy Nortel PBX to a Cisco 7...

Customer is asking for a way for his users to access their phone's personal directories without having to enter a UserID and PIN#. Customer is on CUCM 10.0.1.1 using 78xx phones (sip78xx.10-1-1es5).Tried some of the methods posted for previous versio...

Hi...Customer has an EX90 running TC5.1.8.303428 software.  The unit was working fine before.  Now it's having some issues.  It is connected to the network and we can ping it over the network.  The unit is also able to register to the VCS Control for...

Hi...I'm trying to configure a TCS 5.2 server.  When go into IE, put in the URL - http://ipaddress/tcs - log in as a local admin, and all I get is a search bar and the following screenshot.  There are no menu tabs or anything.  I've pored over the do...