Introduction Use the Set Enterprise Call Info step to send data from one part of your system to another. You can set theseenterprise call variables: Call.CallerEnteredDigitsCall.PeripheralVariable1 to Call.PeripheralVariable10Call.AccountNumberExpand...

ISSUE:Finesse Supervisor Desktop shows all the CSQ information under the Voice CSQ Summary Report. This is an embedded Live Data Gadget which pulls the information from CUIC.It has been observed that all the supervisors are able to see all the queues...

FINESSE IN UCCX FAILOVER SCENARIOSFinesse is the next generation agent desktop available in Contact Center. Rich by its own features, it provides an extensive solution for web based agent desktop.This short document explains the failover scenarios in...

Problem:Upgrading and doing a switch version from 8.x to 9.x.The switch version fails saying Error: Sync after switch version failed.Logs:Collect the install/upgrade logs and have a look at the point where it failed. The most important logs files in ...

Troubleshooting Partial Service on CM telephony SubsystemEasy way of Troubleshooting Partial Service on CM telephony Subsystem:Just thought of putting this across as it has been very helpful in lot of cases.We have seen many cases where the CM Teleph...