resourceId=CL%20Bob%20Hope Regards, Arundeep

Hi Celine, There is a workaround of adding %20 between Bob and Hope. You can also refer to the actua...

Glad that you got it working!!Regards,Arundeep

Introduction Use the Set Enterprise Call Info step to send data from one part of your system to anot...

ISSUE:Finesse Supervisor Desktop shows all the CSQ information under the Voice CSQ Summary Report. T...

Hi RyanThis is a known defect on 10.5 versions where the secondary node is missing a passphrase file...

FINESSE IN UCCX FAILOVER SCENARIOSFinesse is the next generation agent desktop available in Contact ...

Hi Valber,Thanks for the response.Could you test it with RTMT for 8.0? The RTMT is micro-version spe...

Hi Otto,There is no requirement considering the time of the day for the switch version. The SV shell...

Hi Sanotto,Looking at the log snippets that have been posted, I do see that the contact call detail ...

Problem:Upgrading and doing a switch version from 8.x to 9.x.The switch version fails saying Error: ...

Troubleshooting Partial Service on CM telephony SubsystemEasy way of Troubleshooting Partial Service...

Hi, Although recording all calls is not recommended, for various reasons outlined in this thread, it...