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- About David Winther
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Member since
03-11-2005
48
Posts
5
Helpful
1
Solution
Created by
David Winther
in Contact Center
in Contact Center
08-28-2019
06:17 AM
08-28-2019
06:17 AM
No i am not sure how to file a documentation defect.
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Created by
David Winther
in Contact Center
in Contact Center
08-27-2019
01:59 AM
08-27-2019
01:59 AM
Hi Anthony, You were right, the documentation says it is now an attribute and that should be typed as you mention but the documentation is wrong it says that the attribute name should be maxRow but it should be maxRows then it works: <gadget id="team-performance" maxRows="20">/desktop/scripts/js/teamPerformance.js?</gadget> Thanks for getting me in the right direction..
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Created by
David Winther
in Contact Center
in Contact Center
08-27-2019
01:38 AM
08-27-2019
01:38 AM
I´ve tried to clear browser cache, i have restarted the UCCX cluster i have tried running the Finesse with ?nocache and in different browsers all with no luck. :-( Other changes to the layout works fine only not able to adjust the height of the Team Performance. When i look in the browser console log i only see the LiveDataGadget and not the Team-Performance: Successfully created/opened database: _ccbu_logs cd.component.js:6:65760 2019-08-27T10:16:25.074 +02:00: : uccx1.server.com: Aug 27 2019 10:16:25.129 +0200: Workflow : [ClientServices] Team: requestId='undefined', Making REST request: method=GET, url='https://uccx1.server.com:8445/finesse/api/Team/15?nocache=1566893785074' finesse.js:3627:36 2019-08-27T10:16:25.080 +02:00: : uccx1.server.com: Aug 27 2019 10:16:25.135 +0200: Workflow : Resolved URL for the gadget: https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=275&viewId=D6D0B6740B0040D5A089FD1C09F5C72C&filterId=AgentCallLogDetailStats.agentID=AgentEvent:Id&type=dynamic&maxRows=20 finesse.js:3627:36 2019-08-27T10:16:25.080 +02:00: : uccx1.server.com: Aug 27 2019 10:16:25.135 +0200: Workflow : Resolved URL for the gadget: https://localhost:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=275&viewId=5D411E8A10000140000000230A4E5E6B&filterId=AgentStateDetailStats.agentID=AgentEvent:Id&type=dynamic&maxRows=20 finesse.js:3627:36 2019-08-27T10:16:25.105 +02:00: : uccx1.server.com: Aug 27 2019 10:16:25.160 +0200: Workflow : [ClientServices] PhoneBooks: requestId='undefined', Making REST request: method=GET, url='https://uccx1.server.com:8445/finesse/api/User/dawi/PhoneBooks?nocache=1566893785105' finesse.js:3627:36 2019-08-27T10:16:25.124 +02:00: : uccx1.server.com: Aug 27 2019 10:16:25.179 +0200: Workflow : [ClientServices] [ AgentVoiceState- ] - populateStateOptions[ currentState:NOT_READY
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Created by
David Winther
in Contact Center
in Contact Center
08-21-2019
05:13 AM
08-21-2019
05:13 AM
Yes the error is gone when i use your syntax but i doesn´t seem to work. I can try to restart the tomcat later but when i do other changes in the layout i can see the changes in the Finesse after logout / login.
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Created by
David Winther
in Contact Center
in Contact Center
08-21-2019
03:36 AM
08-21-2019
03:36 AM
Hi Piyush, I have tried it as a query string and it doesn´t work for me it keep showing 10 rows in the Team Performance gadget.
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Created by
David Winther
in Contact Center
in Contact Center
08-21-2019
12:03 AM
08-21-2019
12:03 AM
Hi Anthony, Thank you i really appreciate your help. Yes i also saw that in the admin guide but i was not sure how the syntax should be, it would have been nice with an example in the guide. But i tried your syntax but it gives an error:
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Created by
David Winther
in Contact Center
in Contact Center
08-20-2019
07:09 AM
08-20-2019
07:09 AM
Have anyone tried to adjust the height of the Team Performance gadget in UCCX / Finesse 12.? I can see that there are other discussions but that is on version 11 and it seems that it has changed. This is from the default desktop layout: As explained in the default XML the only 2 gadget with the Height and maxRows is when you choose "view call history" on a user. I Thanks David
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Labels:
Created by
David Winther
in Contact Center
in Contact Center
11-06-2018
03:38 AM
11-06-2018
03:38 AM
If i would allow the site to run in a Iframe can i just add the X-Frame-Options in the content header as well. Have you tried that?
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Created by
David Winther
in Contact Center
in Contact Center
11-06-2018
03:00 AM
11-06-2018
03:00 AM
It´s actually redirecting back to http when accesing the https url.
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Created by
David Winther
in Contact Center
in Contact Center
11-02-2018
02:06 AM
11-02-2018
02:06 AM
Hi,
I have just upgraded and migrated from CAD to Finesse, now many of the agents are missing the Call Activity info where they could see the journey for the specific call:
I can´t seem to find anything like this in the Finesse, only the context service but that is more like the journey for past days, month, years. What they want is for the specific ongoing call to see if other agents have talked with the customer etc.
Anybody have an idea or seen a 3rd party gadget resolve this.?
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Labels:
Created by
David Winther
in Contact Center
in Contact Center
10-29-2018
12:21 AM
10-29-2018
12:21 AM
Yes it worked. :-)
But i am running only HTTP on IP. Customer has actually asked if i could run HTTPS because they would implement it as a Iframe in a exsting HTTPS site. Is it difficult to get it running as HTTPS instead.?
We do have custometr CA signed certificates on the servers.
/David
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Created by
David Winther
in Contact Center
in Contact Center
10-26-2018
05:30 AM
10-26-2018
05:30 AM
Hi Anthony,
Thanks for taking the time to answer this one, You made my day.. :-)
/David
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Created by
David Winther
in Contact Center
in Contact Center
10-24-2018
05:59 AM
10-24-2018
05:59 AM
Hi
After UCCX upgrade from 10.6 to 11.6(2) wallboard (HTTP trigger) will not show in Chrome, it only shows the HTML as text in the browser, it works fine in Firefox and IE.
I asked a webdevolper about the problem and he was saying that the problem is the webserver on the UCCX is not sending ” Content-Type: text/html; charset=utf-8” headeren in the HTTP response.
Has anyone an idea how to solve this.
/Thanks David
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Labels:
Created by
David Winther
in IP Telephony and Phones
in IP Telephony and Phones
11-24-2017
05:55 AM
11-24-2017
05:55 AM
Hi,
We have integrated Skype (SfB) and CUCM (Version 11.5) by following this guide from Cisco:
https://www.cisco.com/c/dam/en/us/solutions/collateral/enterprise/interoperability-portal/skyp-for-business.pdf
In this document they enable Refer support on the Skype end, if we are doing that transfer is not working, when i google it the solution seems to disable Refer support, and then we are able to do transfer.
My customer is asking why is it not working when we follow the Cisco white paper.
So my question is, have any in here got SfB transfer to work with Refer support.?
Thanks David
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Labels:
10-27-2016
06:21 AM
Hi Tomas,
No unfortunately not. I did not create a TAC case for this, other projects came first.
/David
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Public Statistics
| Date Registered | 03-11-2005 01:18 AM |
| Date Last Visited | 01-30-2020 03:08 AM |
| Total Messages Posted | 48 |
| Total Helpful Votes Received | 5 |
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