Hello everyone,  I have a CCX 12.5.1 and I'm trying to change how Supervisors are seeing Recent Calls history and Recent States history from Agents. When a Supervisor clicks on "view history" button from an Agent they have this view:  As we can see a...

Hello everyone!   My costumer had a UCCX running 8.5 version working with a wallboard application based in java connect throught ODBC.   Recently they move to a new UCCX running 11.5 version, the ODBC connection worked without problem, but the wallbo...

Hi guys!!  I have a CUCM 10.5.2 configured on my customer, they have a integration via H323 with gateway Alcatel system. In CUCM I have gateway H323 configuration to Alcatel. Happens that a call from IP phones Cisco to phones on Alcatel don't have ...

Hello all We are having problems with one way audio from external calls to internal ramal. The external phone hears the voice but the internal phone (extension) don't. When internal phone makes a call to external number, the call works fine. CUCM -...