As it stands now, when we pass through caller id, it appears as (+16021234567). The problem is that when the call is active, the box displaying the caller id and the call timer shows (+160212345...This has become a problem for some of our end users...
When trying to save a report in CCUIC, it basically times out. It just sitts there trying to save then eventually stops and does not save. I noticed this is only happening with Windows 7 64bit. Any suggestions?
CUIC 8.5.2. I have users set up with Roles of Login User, Dashboard Designer, Report Designer, Report Definition Designer and Value List Collection Designer. They also have Read Execute and Write Permissions. Problem is, if they run a ...
When using 32 bit Jabber correctly syncs with the AD and pulls the Display Name and is searchable. When using 64 bit, Jabber only pulls the User Login info in place of the Display Name, which for us is just a 7 digit number @ our domain.com. ...
We are using Contact Center 8.6.1 and the latest softphone, when users logged into Cisco Agent Desktop are on an active call, a second call dialed directly to the agents extension will disconnect the active call and take it's place. Any ideas?
Same problem with 32 bit. It turns out that IE 8 works, Firefox works but not IE 9 and not Chrome. So I guess we will work with that. I appreciate your help in troubleshooting.
