Hi, Our environment have Cisco PCCE 11.5 installed on a UCS - B200M4 servers in 2 different data centers. We are planning to upgrade the UCS firmware versions on one data center(side A blades) this month and the other DC blades (Side B) will happe...
Hi ,
We have requirement were we have the Call routing via ICM and CVP (Comphrehensive) and Agents will be logged in AVAYA CTI adn Avaya phones.
So ICM will monitor agents logged in the avaya via the Avaya Definety PG. The call routing ids working f...
Hi,We have 9.0 ucce and Cim 9.0 sytem in an integrated scenario.We have a query where a EIM system will get the agent id from a external/ third party (like a rest api or a html page) .Based on the agent id the mail should route to the prefered agen...
Hi ,I am going to upgrade CVP 8.0 to CVP 9.0 (Tech refresh) with different Ip address and Hostname.Can i export the back up from CVP 8.0 ops console and restore the back up on CVP 9.0 ?Is this possible to do soSinces we have a different Ip address, w...
Bill, Sorry if the questions are confusing. I wanted to know if this is supported design with no issues. I have raised a case with Cisco and got a response, that there are no documents or tested reference on this type of upgrades. However they confi...
Thanks Bill for your response. The server model is not going to change and only the firmware is getting upgraded in batches (may be span of 2 months) . PCCE solution check only for the ESXI version and not the UCS firmware version. I wanted to know,...
Gaurav,Thanks for your response.We have already configured the adapters and sticky agent in UCCE. The issue here is how will CIM system will capture the agent id and sent that to the UCCE system. If we test the data link with static value we get the...
Hi Srini / Ganapathi.Thanks for the reply.I have raised a PDi for this and the solution provided is been copied below.1. Delete the CVP Server (ip1) device and all its associated devices configurations from OAMP Server which were saved with old IP ad...
Hi ,I have deployed uccx 9.0 in a customer site. I have integrated it with socialminer for Webchat.All those are working fine. The query we have is after the chat session is closed can the chat history can be sent to the customers mail id. Is this c...
