Hi,
I'm using following CallBack feature scripts
- BaseLineAdvQueuing
- BaseLineMesageCallback
In the 1st script we have collected Originator callerID and assigned into one of the CallVariable. Callback Queue handing in the 2nd script. But I co...
Currently my customer having 5 agents only. but historical reporting client shows old agents as well. Please advise how synchronise Config db and historical db.Thanks and Regards,Param
Thanks for reply Chintan Gajjar.
I'm facing difficulties to set Peripheral Variable with CallerID on the outBoundContact obtained from Place call step.
the first script(BaseLineAdvQueuing) has callerID, when i call the placecall step it will execut...
Hi JonathanThanks a lot for the help.. I tried but still the same.Please see below my Agents and reporting client screen shot. Currently we have 2 resources but hds still listing old agents as well. Please advise… it would be much appreciated.Thank...
