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MhLove007
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About MhLove007
08-18-2017
MhLove007
Beginner
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Member since
04-04-2013
14
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Latest Contributions by MhLove007
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Re: Courtesy Call back - Internal Transfer Call
Created by
MhLove007
in
Contact Center
10-24-2013
10-24-2013
Actually, both. I have a query that I use to the total number of accepted CCBs. It took a lot of wor...
Re: Courtesy Call back - Internal Transfer Call
Created by
MhLove007
in
Contact Center
10-24-2013
10-24-2013
Thanks to everyone for the replys... Brian do you mind sharing details of how you get the internal a...
Courtest Call Back Query HELP!!!!
Created by
MhLove007
in
Contact Center
10-22-2013
10-22-2013
My name is Michael Love, I am having issues getting counts for Courtest Call Back. I need help build...
Courtesy Call back - Internal Transfer Call
Created by
MhLove007
in
Contact Center
10-22-2013
10-22-2013
Hello Manivannan; My name is Michael Love, I know it's been a long time since you posted this reques...
Re: Original and transferred calls
Created by
MhLove007
in
Contact Center
07-23-2013
07-23-2013
Goran; this is great information. Can you help me understand this portion?CallDispositionThe CallDis...
Repeat Calls
Created by
MhLove007
in
Contact Center
06-07-2013
06-07-2013
Thank you for the feedback. I will try it out today.
Repeat Calls
Created by
MhLove007
in
Contact Center
06-03-2013
06-03-2013
Does anyone have an sql query or know-how to build a query for UCCE for repeat calls. We are trying ...
EIM Questions
Created by
MhLove007
in
Contact Center
04-30-2013
04-30-2013
Thank you for the feedback. That got me started.
EIM Questions
Created by
MhLove007
in
Contact Center
04-25-2013
04-25-2013
We are new to Cisco and are running into roadblocks when it comes to EIM database information. I hop...
ServiceLevel Calculation
Created by
MhLove007
in
Contact Center
04-09-2013
04-09-2013
Got it!! Thanks again I really appreciate it..
ServiceLevel Calculation
Created by
MhLove007
in
Contact Center
04-09-2013
04-09-2013
Thanks this works well... Can you explain what you meant by "you want the percentage of calls answer...
ServiceLevel Calculation
Created by
MhLove007
in
Contact Center
04-09-2013
04-09-2013
I need help understanding the parts that go into calculating service level by call_type.... The Call...
Skill_Group_Half_Hour OR Skill_Group_Interval
Created by
MhLove007
in
Contact Center
04-08-2013
04-08-2013
Thanks for the feedback...
Skill_Group_Half_Hour OR Skill_Group_Interval
Created by
MhLove007
in
Contact Center
04-08-2013
04-08-2013
first time poster! We are new to ICM... I am trying to conver call reports for CSR(s) (Customer Serv...
Public Statistics
Date Registered
04-04-2013
11:53 AM
Date Last Visited
08-18-2017
04:03 AM
Total Messages Posted
14
Helpful Votes Given To
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Helpful Count
Jameson Gagnepain
5
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