Does Calabrio One Call recording support stereo recording for UCCX?

The interface for Cisco interaction manager and eGain chat looks the same. So essentially are they both same thing sold by two different companies? Are there pros and cons for these? Anyone can help me decide which is better because I think Cisco pro...

Need to understand , while we monitor the ICM script and click on the display real-time statistics. Under the skill group section I can see various columns like - Logged on, Ready, Idle, wrap up, work not ready. Can somebody please explain me waht is...

Can somebody help me understand what is the lenght of Call.user.media.id? is this 32 bits or 32 characters ? Can this be accommodated in a call peripheral variable to be passed to agent desktop?Similarly if we concatenate Router call key and Router c...

Hi Everyone,Does anybody have the CUIC 8.5 schema ? or the 8.03 shcema ? I could not find it anywhere in the internet .. Thanks,Shravan Hebbar