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s.palanivel
‎08-18-2017
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Member since ‎05-06-2013
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Removing numbers from Do Not Call list - Outbound Option

Created by in Contact Center
12-03-2013
12-03-2013
Hi, We are using Cisco Outbound Option 8.5. We wanted to delete a certain list of numbers (if found)...

Call pull mechanism in UCCE 8.5

Created by in Contact Center
05-07-2013
05-07-2013
Thanks Senthil for the reply.

Call pull mechanism in UCCE 8.5

Created by in Contact Center
05-07-2013
05-07-2013
Thanks David for the reply. I too believe this is not possible.

Call pull mechanism in UCCE 8.5

Created by in Contact Center
05-07-2013
05-07-2013
I believe the idea is to pull the most oldest waiting call in the queue and assign it to an agent.

Call pull mechanism in UCCE 8.5

Created by in Contact Center
05-06-2013
05-06-2013
Hi all,Currently we are using Cisco UCCE 8.5 environment. We have got the below requirement from cus...
Public Statistics
Date Registered ‎05-06-2013 04:03 AM
Date Last Visited ‎08-18-2017 04:03 AM
Total Messages Posted 5