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- About s.palanivel
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Member since
05-06-2013
5
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Created by
s.palanivel
in Contact Center
in Contact Center
12-03-2013
02:28 AM
12-03-2013
02:28 AM
Hi, We are using Cisco Outbound Option 8.5. We wanted to delete a certain list of numbers (if found) from Do Not Call list daily overnight. Is it possible to write some script and schedule it overnight in Cisco Outbound Option? Thanks, Palani Shanmugam
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05-07-2013
12:59 AM
I believe the idea is to pull the most oldest waiting call in the queue and assign it to an agent.
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05-06-2013
04:10 AM
Hi all, Currently we are using Cisco UCCE 8.5 environment. We have got the below requirement from customer. System should have flexibility to assign switch between Push and Pull mechanism for accepting calls. Is it possible for supervisor to pull a call from skil group queue and assign to a agent in his/her team ? Thanks, Palani
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Created by
s.palanivel
in Contact Center
12-03-2013
12-03-2013
Hi, We are using Cisco Outbound Option 8.5. We wanted to delete a
certain list of numbers (if found)...
05-07-2013
I believe the idea is to pull the most oldest waiting call in the queue
and assign it to an agent.
Public Statistics
| Date Registered | 05-06-2013 04:03 AM |
| Date Last Visited | 08-18-2017 04:03 AM |
| Total Messages Posted | 5 |
